Financial Counselor

Job Description:

• Follows HIPAA guidelines in handling patient information.
• Answer incoming calls from patients, physicians offices and insurances
• Resolves patient-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
• Reviewing open accounts for collection efforts and monitor assigned accounts and all applicable collection reports.
• Provide timely follow-up on payment arrangements.
• Making outbound collection calls in a professional manner while keeping and improving customer relations.
• Set up payment arrangements if needed/applicable
• When reviewing accounts, makes sure all available resources of payment have been researched and exhausted. Identifies if there are issues and that information is communicated to the appropriate billing staff via patient case that may need to be reviewed such as corrections to claims, appeals, etc.
• Answers calls from the billing loop.
• Handles concerns or questions from patients to resolve claims and payments issues.
• Be friendly with unhappy patients and satisfy their requirements or their queries.
• All other duties assigned, reports, projects, ETC
• All other duties as assigned

Requirements:

• High School Diploma or GED equivalent
• Knowledge of CPT/ICD 10
• Must demonstrate an understanding of explanation of benefits & reimbursement payment practices including deductibles, co-insurance, and contractual discounts.
• 3 plus years prior medical billing experience or equivalent
• Must have knowledge of insurance guidelines and requirements
• Must be able to work with minimal supervision and still meet goals, metrics, and deadlines
• Should be able to handle multiple tasks under strict deadlines
• Must be customer-service focused, organized, and have extreme attention to detail
• Must have effective and excellent interpersonal skills, verbal, and written communication skills.
• Must pay attention to detail with an eye for accuracy.
• Ability to interact with patients in a pleasant, calm, and polite manner and a pleasing personality with excellent interpersonal skill.
• Meet the expectations of our internal and external customers in providing excellent service
• Enjoy working as part of a team
• Well-presented, polite, and tactful

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

• Bonus opportunities

Experience:

• Financial concepts: 3 years (Required)

Ability to Relocate:

• Stuart, FL: Relocate before starting work (Required)

Work Location: In person

Salary : $25 - $30