Customer Service Representative / Data Entry

Stagway Global is looking for a customer service representative to join our team. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development
  
  

Requirements:

• Bachelor’s degree or equivalent
• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system
  
  

About Stagway Global:

Welcome to Stagway Global, where we redefine the urban automotive experience with finesse and flair. Nestled in the pulsing heart of New York City, we bring a dynamic approach to the retail automotive industry, offering our clients not just vehicles but a harmonious blend of performance and style. At Stagway Global, innovation drives us as much as the stunning machines we curate.

Our employees enjoy thrive in a work environment that upholds and prioritizes company values.

We offer a comprehensive benefits package that includes; Health, Dental and Vision Plans, Short and Long-Term Disability, Critical Illness and Accident Policies, 401(k) Retirement Plan, Health Club Membership, Tuition Assistance, Paid time off and Holiday pays.

Powered by JazzHR

ICbArr7dLj