Systems Operator IV / Computer Operator V

Systems Operator IV/Computer Operator V 

Location:    Carlsbad, NM

Employment Class:  Full Time Regular

FLSA Classification:     Non-Exempt - Hourly

Position Summary:

Command Cyber Solutions (a government contractor) is seeking a qualified Systems Operator IV/Computer Operator V to perform System Operator Duties to support a Government Technical Services Project for the US DOE TRANSCOM Program. TRANSCOM consists of multiple custom web applications, tools and interfaces and a user help desk that supports users 24-7. This position provides TRANSCOM technical support services directly to the EM CBFO, and DOE sites as needed to aid in the tracking of the transuranic (TRU) waste shipments as well as other radioactive material shipments to meet the DOE mission requirements.

Essential Duties & Responsibilities:

•    Perform application testing and system testing as requested using various systems analysis techniques and procedures by consulting with users to determine hardware, software, or system functional specifications.
•    Coordinate with DOE shippers and carriers on shipment logistics.
•    Perform troubleshooting on all system components to ensure the system remains available to all stakeholders. Troubleshoot to mitigate, report failures.
•    Monitor and control electronic computer and peripheral electronic data processing equipment to process various data according to operating instructions.
•    In addition to operating the system, Computer Operator V diagnoses and acts on machine stoppage and error conditions not fully covered by existing procedures and guidelines.
o    Monitor and respond to operating and error messages. May enter commands at a computer terminal and set controls on computer and peripheral devices.
•    Monitor shipments using multiple tracking web software applications.
•    Follow all procedures, shipment checklists, log entries for all shipment events and alarms, help desk support and technical system problems.
•    Follow DOE and NRC security guidelines when providing user support.
•    Specific administrative and project duties as may be assigned.

Education, Experience & Certification Requirements:

Education Preferred:

•    Bachelor’s degree in an IT related field or equivalent professional experience.

Certifications (one or more required): 

•    Microsoft Technology Professional (MTA)
•    CompTIA A Certification
•    Network 5 Certification
•    System Operator Certification Microsoft Technology Professional (MTA)

Experience:

•    Minimum twelive (12) years’ combined experience as a Systems Operator I, II, III or IV with increasing skills and responsibilities

Knowledge, Skills & Abilities Required:

•    Proficient in MS Office suites (Word, Excel, PowerPoint, SharePoint, and Outlook), Adobe Acrobat, and any other software specific to this position.
•    In-depth knowledge and understanding of computer systems, including but not limited to Windows, web applications, hardware and software troubleshooting and installation, and network terminology.
•    Ability to manage multiple projects and initiatives with strong organizational, analytical, research, problem-solving and technical skills.
•    Ability to interpret and apply federal, state, local laws, regulations and requirements, including but not limited to current DOE Directives (https://energy.gov/em/doe-directive).
•    Effective oral and written communication skills.
•    Exhibit a high degree of professionalism in the production of deliverables and in interactions with fellow employees and client personnel. Display a professional customer-service attitude at all times.
•    Adhere to fundamental principles of ethical service pursuant to federal, state and local regulations.

Working Conditions/Working Environment/Physical Demands

•    Basic office work environment at government facility.
•    Position requires shift flexibility to support a 24x7x365 operation.
•    Occasionally, project requirements may require temporary adjustment of work hours/days.
•    Duties are subject to change based on the needs of the customer.

Command Cyber Solutions is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.