Crisis Intervention Manager

FIND OUT ABOUT THIS ROLE AND OUR MISSION TO CREATE POSITIVE CHANGE

The Crisis Intervention Manager serves as a key resource for responding to critical incidents, such as crises, emergencies, and natural disasters.   Working in collaboration with Plymouth’s Safety Management Team and community partners, the Crisis Intervention Manager helps to develop-, coordinate, implement and evaluate Plymouth’s critical response plans, policies, and procedures to improve prevention, preparedness and continuity of vital operations and services. With a strong understanding of the mental health system and intervention strategies, the Crisis Intervention Manager provides practical and sound guidance, consultation, and assistance to Plymouth’s Safety program.

Plymouth Housing is a nonprofit organization that develops and operates permanent supportive housing for single adults who have experienced chronic homelessness. With apartment buildings throughout King County, Plymouth is helping the most vulnerable members of our community leave homelessness behind forever. At Plymouth, we’re not simply trying to get people off the streets. We provide supportive services like case management and health care so that our residents can thrive long-term. As part of our strategic vision, we are building internal behavioral health services and transforming our systems to address rapid growth and the changing needs of residents.

 WHAT YOU CAN EXPECT TO BE DOING IN THIS ROLE AT PLYMOUTH HOUSING

• Establish cooperative relationships and collaborate with first responders and community partners (e.g., mental health providers, hospitals, public safety, criminal justice system) to develop and implement critical response plans and resources that enhance prevention, preparedness, and continuity of vital operations and services.
• Monitor compliance with established standards.
• Support the Safety team by responding to critical incidents (e.g., crises, emergencies, natural disasters) by providing direct intervention, triage, and stabilization services in-person and/or by phone.
• Participate actively in an after-hours on-call rotation to address crisis situations and safety needs.
• Serve as in-house de-escalation expert.
• Support staff as a first responder by providing guidance, consultation, and assistance directly after a traumatic event or crisis.
• Maintain the respect and dignity of each affected individual, being attentive to special population concerns and conducting wellness checks as needed.
• Demonstrate effective skills in case investigation, evaluation, and integration of facts, and recommendations that lead to informed decision-making.
• Perform After Action Reviews post-incident as part of Plymouth’s response protocol.
• Manage the critical incident debrief process, including data collection, tracking, and reporting.
• Provide updates to leadership and recommendations for improvements.
• Manage and monitor the Violent Incident Report (VIR) system, adjusting the rating system as needed and ensuring staff orientation to the system. Provide outreach to staff who experience a VIR 2, VIR 3, or take traumatic event leave.
• Maintain confidentiality and integrity of information.
• Coordinate with Facilities and IT departments for Security programs and procedures.
• Supervise and maintain training of the Plymouth Safety Ambassador program.
• Ensure compliance with all applicable policies, regulations, and laws.
• Participate as a contributing member of the Crisis Management Team and Safety Committee.
• Perform other related duties as assigned.

 SOME KNOWLEDGE, SKILLS, AND ATTRIBUTES WE NEED FROM YOU

• Commitment to working toward diversity, equity, and inclusion in providing services to tenants and working with Plymouth staff.
• Ability to communicate and work effectively with a diverse group of voices, supporting Plymouth’s commitment to becoming an anti-racist organization.
• Familiarity with crisis intervention, harm reduction strategies, and emergency management best practices.
• Strong knowledge of public safety systems, the criminal justice system, the mental health system, and homeless services system.
• Familiarity with the King County crisis response system, other relevant community resources, and methods of access.
• Ability to assess situations quickly and respond empathetically and appropriately to ensure the physical and emotional safety of all affected individuals.
• Effective conflict resolution, negotiation, and mediation skills.
• Clear verbal and written communication skills, including facilitation, presentation, and training abilities.
• Ability to build relationships, network, and collaborate with community partners, staff, and others.
• Capability to research, gather, analyze, and synthesize data into clear, relevant reports.
• Strong attention to detail to ensure accuracy, completeness, and consistency.
• Ability to work independently and with minimal supervision in a dynamic environment of change, challenge, and multiple deadlines/priorities, demonstrating organization, flexibility, and efficiency.
• Proficiency and experience with Microsoft Office applications, particularly Word, Excel, Outlook, and PowerPoint.
• Experience using customized databases.

 QUALIFICATIONS

• Bachelor’s Degree in counseling, social sciences or combination of education or equivalent, relevant work experience. 
• Minimum of three years’ experience providing crisis intervention services, especially with people who experience mental illness or emotional disturbances.
• Work or volunteer experience in the nonprofit sector.
• Valid Washington State driver’s license.
• Crisis Prevention Institute (CPI) credentials is preferred.

BENEFITS

We offer a comprehensive benefits package for Full-Time employees, including Medical, Dental, Vision, PTO, and 403(b) options. Additionally, employees have access to supplementary benefits such as the Employee Assistance Program, a subsidized ORCA pass, and more. This is a full-time position with benefits. Join us and be a catalyst for positive change!

 Plymouth Housing is an equal opportunity employer. We recruit, hire, train and promote employees based on merit and business needs, and without regard for race, color, citizenship status, national origin, ancestry, gender, sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, military status, political affiliation, or any other factor protected by law.