Receptionist

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Hospital - Whittier, PIH Health Hospital - Downey and PIH Health Good Samaritan Hospital, 27 outpatient medical locations, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, women’s health, urgent care and emergency services. The organization is recognized by Watson Health as one of the nation’s Top Hospitals, and College of Healthcare Information Management Executives (CHIME) as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. PIH Health is certified as a Great Place to Work TM. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

The Receptionist will be the first point of contact for patients, families, clergy and other guests at PIH Health Hospital Whittier and PIH Health Hospital Downey. The Reception Desk staff will excel in customer service, greeting each guest in a warm and professional manner. The responsibilities will be to greet and direct every person entering the facility to facilitate their needs while maintaining patient confidentiality at all times.

Required Skills

• Excel in customer service skills
• Flexibility with schedule
• Team spirit
• Ability to work effectively with staff, management, physicians, volunteers, and guests
• Strong telephone skills
• Strong communication skills, both verbal and written
• Discrete, courteous and professional about confidential matters
• Ability to defuse hostile visitors
• Bi-lingual (English/Spanish. English/Chinese) preferred
• Ability to prioritize multiple tasks
• Good judgment
• Computer and clerical skills
• Knowledge of hospital procedures
• Ability to work independently
• Ability to perform well in difficult situations
• Adapts well to change

Required Experience

• Must have a high school diploma or G.E.D., additional college courses and applicable workshops preferred
• Experience in customer service preferred
• Bilingual in English and Spanish or English and Mandarin is preferred

Beyond the benefits that come with working for the area's leading community healthcare provider – one that also recognizes the need to ensure patient safety and comfort – you'll enjoy an extremely competitive compensation and benefits package. We are an equal opportunity employer and seek diversity in our workforce. EOE M/F/D/V