Tech Support Specialist

Are you looking for your next big challenge? Do you want to work for a global leader in audio solutions for enterprise? If you would like to contribute to our worldwide success and work closely with our customers, sales and product management teams to install, roll-out and troubleshoot our Epos solutions, then this might be the role for you!

Technical Support Specialist

The job will be hybrid out of shared office in Jacksonville FL.

You will be a part of the Global Support team of enthusiastic and dedicated engineers and technicians located in 5 different countries. We work with a 'can-do' attitude and you will be a part of an environment where everybody helps each other to succeed, grow and develop. We will make sure to give you the best start and welcome you into a positive and encouraging work environment.

What we expect of our future Technical Support Specialist

Ideally, you have extensive technical expertise in telecommunications or IT and feel comfortable employing these skills in a high-volume technical environment. You know how to address client concerns in a professional manner and can navigate internal and external stakeholders.

You are a creative-thinker and expert problem-solver and always look for opportunities to learn from others who have more experience and tenure in the organization. You have solid testing experience that includes analyzing results, detecting issues and tracking root causes and with the ability to suggest fixes, work arounds and improvements. You willingly accept directions and adapt your role to team and organizational changes.

We are looking for the following skills and abilities:

Strong analytical skills with an eye for details
• Ability to organize and manage highly detailed processes effectively
• Use of performance targets and goals to drive personal accountability
• Capacity to quickly learn company systems and tools
• Strong approach to building relationship with stakeholders and customers
• Self-directed attitude and self-starter
• Ability to work independently and with a team
• A strong work ethic can inspire to a positive work atmosphere
• Capacity to work with sense of urgency in case of critical issues and escalations

Professional skills

• 3 years of practical and demonstrated experience in Unified Communications/telecommunications or IT businesses
• Bachelor's degree in telecommunication, IT or electrical engineering or Computer Science
• Solid experience of software applications/interfaces
• Knowledge and technical understanding of Video and wireless technologies
• Knowledge of networking (IP, switches and setting up environments)
• Experience with hardware configuration setting
• Proficient PC skills including Microsoft Office 365, MS Teams
• Proficient Softphone knowledge especially Zoom
• Experience in providing technical support

Joining EPOS

We all share the passion and the strong will to deliver premium quality in everything we do. State-of the-art technologies, an informal work culture, significant influence on your daily work and our steady growth makes us a stable employer of choice.

What we have to offer

Medical, dental, prescription, and vision benefits (including coverage for domestic partners)

24/7 virtual medical care

Employee Assistance Program for you and your family

401(k) with company match

Company-paid life insurance

Supplemental insurance for yourself, your spouse/partner, and your children

Short-term and long-term disability insurance

Pre-tax Health Savings Account and Flexible Spending Accounts for Health Care or Dependent Care

Pet Insurance

Commuter accounts

Let us find you! Apply now.

We look forward to hearing from you!

At EPOS we value diversity, equity and inclusion (DE&I) and we are committed to creating an inclusive working environment. We welcome applications from all qualified candidates regardless of ethnic background, personality, age, gender, and education. Diversity is part of our cultural DNA.

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