What are the responsibilities and job description for the Customer Service Representative position at Monstera Talent Ltd?
Customer Service Representative Position in Watford
Full-Time Availability Required
Do you enjoy interacting with customers? Are you searching for a role where you can apply your customer service skills? Our client is expanding their customer service team and is seeking Customer Service Representatives with prior customer-facing experience.
As a Customer Service Representative, your primary objective is to represent brands in a manner that enhances customer loyalty, fosters positive experiences, and contributes to our clients' overall success and reputation. You'll engage in in-person presentations, conversations, and lead-generation activities aimed at increasing brand awareness and market share among Watford residents, workers, and shoppers.
Responsibilities:
- Act as the face and voice of our clients, embodying their values and brand identity in all customer interactions.
- Strive to exceed customer expectations and leave a lasting, positive impression.
- Initiate meaningful conversations to understand customer needs, preferences, and expectations.
- Provide personalized experiences that make customers feel valued and appreciated from the initial point of contact.
- Undergo comprehensive training to confidently represent client products/services.
- Shadow experienced professionals to learn effective lead-generation strategies.
- Proactively generate leads through engaging conversations and promotional activities.
- Cultivate relationships with potential customers to drive new acquisitions and revenue growth.
- Build and maintain strong customer relationships to foster loyalty and repeat business.
- Address customer inquiries, concerns, and feedback promptly and professionally.
Requirements:
- Excellent communication and interpersonal skills for effective customer engagement.
- Positive attitude and proactive approach to problem-solving.
- Strong time management skills to prioritize tasks effectively.
- Ability to work collaboratively within a team.
- Strong work ethic, including reliability and punctuality.
As a Customer Service Representative, you have a pivotal role in shaping customer perceptions, driving brand loyalty, and contributing to our clients' success in the Watford market. With ambition and dedication, you'll have endless opportunities for growth and development, including participation in our Business Development Programme to prepare for overseeing your own campaigns upon completion.
If you meet the requirements and are interested in this opportunity, take the first step toward your future and send your CV today! Shortlisted candidates will be contacted within the next week for further discussion. Remember, this is an on-site position in Watford, and remote work is not available. Applicants must be at least 18 years old and eligible to work in the UK.
Salary : $20,000 - $25,000
