DISPATCHER/DRIVER SUPERVISOR

MCO TRANSPORT, INC.

Job Description

Job Title: DISPATCHER/DRIVER SUPERVISOR

SUMMARY

Initiate and coordinate the movement of freight through interaction with drivers, other company personnel and customers, ensuring that the most cost-effective routes and methods are used while fulfilling customer requests satisfactorily. Assist in the attainment of Department budgetary guidelines.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Schedule customer orders ensuring safe and efficient utilization of equipment and providing superior customer service.

Assign loads to available drivers safely and fairly, providing full instructions of all pertinent information.

Accurately input all load information into the computer system.

Build a schedule for a week in advance so we can maximize the drivers time.

Plan and organize all available loads, so we can understand where our capacity is.

Maintain up-to-date lists of equipment location and availability.

Remain familiar with customer requirements and procedures in order to provide optimum customer service.

Ensure that all required paperwork and billing information is obtained from customers and drivers. Assist clerical staff with paperwork processing as needed.

Maintain positive relations with customers through timely notification of driver problems and appropriate resolution of any customer complaints.

Review driver paperwork and ensure proper processing of dray activity and other miscellaneous pay.

Coordinate with customers and steamship lines to resolve booking and equipment availability issues.

Contact vendors to arrange for equipment repairs as needed.

Provide assistance to terminal manger and other departments as needed

Participate in on call rotation.

Perform other duties as needed or assigned.

SUPERVISORY RESPONSIBILITIES

Supervise drivers on a daily basis keeping management aware of driver performance and customer comments through appropriate documentation.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

OTHER QUALIFICATIONS/EXPECTATIONS

24-hour accessibility by telephone. Participation in night and weekend duty rotation. Must possess valid driver’s license from state of residence.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED). Experience in the transportation industry, customer service, or public relations preferred; or equivalent combination of education and experience. Thorough knowledge of Department of Transportation regulations and Federal Motor Carrier Safety Regulations.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to customers or employees of organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, and outside weather conditions. The noise level in the work environment is usually moderate.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Job Type: Full-time

Pay: $41,000.00 - $43,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Dispatching: 1 year (Preferred)

Work Location: One location