What are the responsibilities and job description for the Warranty Returns Processor position at Matco Tools?
WHO WE ARE (OpCo Overview) :
WHO IS MATCO
Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico, and Canada. Products are also sold to central purchasing operations and other institutional customers through industrial sales representatives and via the internet. Matco is a franchising company, a distribution company, a financing company, a manufacturer of industry leading toolboxes, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico and Canada. For more information on Matco Tools, visit www.matcotools.com .
BENEFITS
Annual bonuses / incentives (depending on position)
Immediate company benefits (medical, dental, vision, life, etc.)
401k with company match
401k defined contribution after 1 year of service
High level of employee engagement
Walking path and gym equipment onsite
Food trucks on site during the summer
Dress for your day - every day casual / jeans
Employee discounts
15 days vacation 4 floating holidays 8 paid holidays
Paid maternity & paternity leave
Tuition reimbursement
Student loan payment assistance
Hybrid work environment (2 days remote)
Annual Day of Caring for employees to volunteer
Discounts on tools
Annual team building events
Description : POSITION SUMMARY :
This role is responsible for the tasks associated with the review and processing of warranty part claims. This role ensures that claims charge-back if necessary, after the inspection of warranty parts.
As a temp to perm Warranty Processor, you will reconcile hand tool returns from our distributor network of mobile tool stores. This involves identifying tools by item number and matching the items to the packing list created by the distributor. The successful candidate will be able to identify and sort failed tools for common failures for quality purposes.
Attention to detail, visually identifying trends, and having the ability to catalog and look up many items using different computer systems is highly preferred! Proper lifting of up to 50 lbs is a requirement. Matco Tools are returned for repair or replacement daily and the packages may be heavy at times.
This is a temp-to-perm position and in the beginning, your agency benefits are offered. However, if proven to be a Matco Tools candidate of choice and are hired as a full-time employee; benefits start on your first day, you receive (prorated) 3 weeks of vacation plus 8 holidays, 401K match, and much more!
RESPONSIBILITIES
- Open parcel packages and transfer items to sorting bins
- Identify tool by item number from marking on the tool or from paper / online catalog
- Issue or deny credit to the distributor by appropriately coding warranty claim in the computer system
- For items denied credit, pack and ship the item back to the distributor
- Sort like items for return to supply base
- Move items / hand tools to a quarantine area and help load them onto the truck for transport to the scrap facility
- Other duties as needed
Qualifications :
WHO IS VONTIER : WHO IS VONTIER
Vontier (NYSE : VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at www.vontier.com .
