Intake Coordinator

We are recruiting for Intake Coordinators in the below offices:

• Woburn
• Wellesley
• Canton
• Quincy

LIFESTANCE OVERVIEW

LifeStance Health is one of the nation’s largest providers of virtual and in-person outpatient mental health care for children, adolescents and adults experiencing a variety of mental health conditions. LifeStance Health is based in Scottsdale, Arizona.

Our Vision: A truly healthy society where mental and physical healthcare are unified to make lives better.

Our Mission: To help people lead healthier, more fulfilling lives by improving access to trusted, affordable and personalized mental healthcare.

Our Values:

Delivering Compassion - We care for people unconditionally and act with empathy always.

Building Relationships - We are collaborative, building enduring relationships to achieve more together.

Celebrating Difference - We respect the diversity of every individual’s lived experiences.

Since LifeStance Health was founded in 2017, we have grown to nearly 5,000 clinicians and team members serving patients in more than 370 locations. We acquire clinical practices and open new locations across the country, with thousands of new clinicians joining our mission every year. We are reimagining mental health.

Learn more at www.lifestance.com.

ROLE OVERVIEW

The Intake Coordinator is responsible for assisting new patients or existing patients for new providers with initial assessment scheduling. Intake coordinators collect the necessary demographic information, insurance information, and clinical history to properly triage a patient to the most appropriate provider.

Ideal candidates should be able to quickly learn and adapt to intake department environment scheduling techniques in order to best assist patient needs. They will be able to take initiative and have a positive outlook on any challenge that may be presented and resolve accordingly.

Responsibilities include:

• Answer all incoming calls on the new patient line
• Obtain pertinent clinical information, insurance information and demographic information
• Screen any inquiry calls to schedule potential new patients
• Assess patient needs to match patient to an appropriate provider
• Assist caller/patient with any questions regarding new patient appointments or referrals
• Manage and process all interoffice referrals
• Pull and return any voicemails that accrue on the new patient line
• Process any faxed referrals
• Communicate regularly with key referral sources to ensure proper placement
• Assist with incoming emergency calls as appropriate
• Other tasks as assigned by management

Required Qualifications:

• High school diploma or equivalent required
• 2 years of experience in a call center environment; previous experience in healthcare is preferred
• Prior customer service experience in medical or mental health practices preferred
• Ability to provide excellent customer service over the phone
• Excellent interpersonal skills and professional manner
• Strong verbal and written communication skills
• Ability to schedule appointments depending on the patient needs
• Must be well organized and attentive to details
• Must be able to multi-task and prioritize work in a fast-paced work environment
• Must have strong computer proficiency with knowledge of Microsoft Office, Internet, and Email
• Qualified candidates must be legally authorized to be employed in the United States
• LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.

LifeStance Health considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status.