What are the responsibilities and job description for the Implementation Specialist Support position at Integrated Resources, Inc ( IRI )?
Title: Implementation Specialist Support
Location: Mason OH - Hybrid - 2 days in office
Contract: 4 month(s) (Possibility of Extension)
Description/Comment:
Job Description:
The Implementation Specialist is responsible for new and existing client implementations for SMB ( Small, Mid-Market Business) clients. The high-volume SMB Implementation model is mainly focused on clients with simple to moderate administrative needs managed through either an automated or manual installation approach.
Location: Mason OH - Hybrid - 2 days in office
Contract: 4 month(s) (Possibility of Extension)
Description/Comment:
Job Description:
The Implementation Specialist is responsible for new and existing client implementations for SMB ( Small, Mid-Market Business) clients. The high-volume SMB Implementation model is mainly focused on clients with simple to moderate administrative needs managed through either an automated or manual installation approach.
- Responsible for execution of client implementations including effectively managing project timeline to ensure on-time completion of deliverables and deployment for plan effective date.
- Main client/broker contact during the end-to-end implementation process and as a liaison between key client/broker contacts and cross-functional departments.
- Complies with Client Standards of Administration and processes as defined by functional areas.
- Responsible for meeting deadlines as defined by various functional areas.
- Responsible for providing complete and timely communication and reporting to Manager related to implementations in process, including project status, progress on key deliverables and outstanding issues being worked or potential risks.
- Responsible for data entry and tracking of group implementations using Project Plan tool.
- Effectively communicates details of group implementation to account service owner at completion of implementation.
- Bachelor’s degree or equivalent experience
- 2 years of experience in Client Operations, Client/Customer Support or Client Implementations
- Experience with high-volume request management
- Strong verbal and written communication skills across functional lines including Sales, Operational teams, and externally with Clients.
- Solid knowledge of Microsoft Word, Excel, Outlook and SAP or other CRM applications
- Works constructively under pressure in higher-volume environment
