What are the responsibilities and job description for the Sr. Clinical Physician Support Coordinator position at Houston Methodist?
At Houston Methodist, the Senior Clinical Physician Support Coordinator position is responsible for leading the efforts for improved use, personalization and adoption of physician related technologies. This position provides direct support to providers and facilitates optimized use of the systems and serves as a liaison between Information Technology (IT) teams, physicians & physician related committees to resolve issues, enhance system functionality and increase benefit realization. The Senior Clinical Physician Support Coordinator position will lead and mentor others in this role where appropriate.
PEOPLE ESSENTIAL FUNCTIONS
SERVICE ESSENTIAL FUNCTIONS
QUALITY/SAFETY ESSENTIAL FUNCTIONS
FINANCE ESSENTIAL FUNCTIONS
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
- Leads on-site support to members of the medical staff regarding use of provider related technologies including but not limited to the Employee Health Record (EHR), mobile solutions, and communication tools.
- Monitors provider related Key Performance Indicators (KPIs) and partners with the IT, Nursing an Quality departments to develop action plans for improvement.
- Provides excellent customer service with a physician focus with training support and problem resolution.
- Acts as liaison between the medical staff and hospital departments to resolve problems in operational and information technology system issues.
SERVICE ESSENTIAL FUNCTIONS
- Demonstrates the physician workflows and translates them into clinical systems to expand physician usability.
- Responds to physician needs within all hospital settings and clinic settings with Employee Health Record (EHR) concierge workflow support service.
- Supports physicians with required regulatory reporting as appropriate.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
- Partners with quality department and governing groups to prioritize initiatives and ensure patient safety, regulatory requests and best practice are incorporated into improvements.
- Coordinates on-site support during DNV and other regulatory auditing/survey processes.
- Monitors the Physician Efficiency Reports (Signal) for Epic and other provider related KPIs, partnering with Medical Staff Services, Operations, Quality and IT to develop action plans and evaluate improvement opportunities as appropriate.
FINANCE ESSENTIAL FUNCTIONS
- Assists with physician documentation improvements to insure maximum hospital revenue capture.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
- Identifies opportunities for new transformative solutions to support and enhance physician practice.
- Facilitates implementation of physician centric tools and insures physician adoption.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
EDUCATION
WORK EXPERIENCE
- Bachelor's degree in information technology (IT), computer science, nursing, healthcare administration, business, or related allied health, or an additional four years of experience in addition to the minimum experience
- Master's degree preferred
WORK EXPERIENCE
- Five years in a provider support, training or optimization capacity in an IT or clinical setting
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