COLLECTIONS SUPERVISOR

Looking for a competent Collection Supervisor Specialist to contact clients and collect outstanding payments. You will strike a balance between maintaining trustful relationships and ensuring timely payments. Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently.

Qualifications:

• Previous experience in debt collection, outbound call center, telemarketing, customer service, sales, or other related fields preferred.
• College degree - will consider related experience in lieu of degree
• Experience in successfully supervising minimum 1 employee in credit/collections
• Exhibit professionalism and the ability to build rapport with consumers.
• Demonstrate excellent written and verbal communication skills.
• Ability to prioritize and multitask, self-starter.
• Successfully pass a Background Check.
• Basic Math and Computer literacy skills.
• Knowledge of billing procedures and collection techniques
• Familiarity with laws related to debt collection 
• Working knowledge of EXCEL, MS Office and databases
• Comfortable working with targets and deadlines
• Patience and ability to manage stress
• Excellent communication skills (written and oral)
• Skilled in negotiation and Problem solving 
• Ability to speak English

Responsibilities

• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Find and contact clients to ask about their overdue payments
• Take actions to encourage timely debt payments
• Process credit refunds
• Resolve billing and customer credit issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status each month

ESSENTIAL JOB FUNCTIONS: 

Be able to manage a large accounts receivable portfolio which includes negotiating, financial review, and creating plans of action with customers and the Management team.

Recommend best method of collection on delinquent accounts in collaboration with the Manager and/or CFO, and escalating collection activities as required by business circumstances.

Using experience and customer knowledge to determine the proper time to place accounts on credit hold in collaboration with the Manager and CFO. Using Email and Phone to establish and maintain strong relationships with external customers, and internal managers and Sales Staff.

Negotiating differences with customers and developing plans for payment and dispute resolution.

Presenting payment, status, plan, reports, and information to management for quarterly collection review with CFO or Controller. Maintaining professional relationships with coworkers and vendors.

Note: Within a 12-month period, this position will evolve into a Credit/Collections Manager position, this job description may not list all essential functions of that role and is not designed to contain a comprehensive listing of all required activities, duties, or responsibilities. Ability to supervise employees and assist in reviewing credit applications and credit investigation to grant proper credit and establish up to six figure credit limits. Other essential functions, duties, responsibilities, and activities may be assigned at any time, with or without notice.

Benefits: 

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Monthly Profit Sharing Program