What are the responsibilities and job description for the Information Technology Help Desk position at HCLTech?
Job Details
IT Helpdesk
Shift: Rotational shift is mandatory including Night shift.
Job description:
Strong analytical skills.
Strong written and verbal communication skills.
Work under pressure
Ability to work on multiple activities concurrently.
Strong systemic thinking and problem solving skills.
Experience in business process definition and validation.
Strong troubleshooting skills
Good documentation skills
Ability to take a client focus when engaging with internal departments / customers.
Strong technical skills.
Works well as part of a team.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.
Compensation and Benefits
A candidate s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
