What are the responsibilities and job description for the IT Field Technician position at Form 10 Group?
Job Title: IT Field Service Technician
Location: Louisiana
Company: Form 10 Group, Tampa, FL
About Us:
Form 10 Group is a growing IT services company headquartered in Tampa, FL, specializing in providing on-site support to state government offices throughout Pennsylvania. We are looking for skilled and customer-focused IT Field Service Technicians to join our team. In this role, you will diagnose, repair, and maintain a variety of IT equipment including computers, cameras, biometric scanners, printers, and signature pads, ensuring that our clients’ systems are up and running efficiently.
Position Overview:
As an IT Field Service Technician, you will be responsible for responding to break/fix service tickets across Louisiana. You will travel to various government office locations, troubleshoot, and resolve technical issues within established Service Level Agreement (SLA) timelines. This is an excellent opportunity for someone who enjoys problem-solving, providing top-notch customer service, and working independently in the field.
Key Responsibilities:
- Diagnose and repair a wide range of IT equipment, including computers, printers, cameras, biometric scanners, and signature pads.
- Travel to assigned government office locations across Harrisburg, PA and resolve service tickets promptly and professionally.
- Troubleshoot and perform repairs on hardware and software issues in Windows 10 environments.
- Complete and maintain accurate service records, inventory reports, and ticket documentation.
- Ensure all service requests are completed within the specified SLA timeframes.
- Provide exceptional customer service, maintaining professional communication with clients and ensuring high satisfaction levels.
- Manage and carry up to 50 pounds of equipment, tools, and supplies.
Requirements:
- Minimum 3 years’ experience in IT field service, with hands-on experience responding to break/fix service tickets.
- Strong experience with IT hardware, including PCs, printers, cameras, biometric devices, and peripheral equipment.
- Proficiency in Windows 10 troubleshooting and basic system maintenance.
- Familiarity with enterprise-level IT systems and environments.
- Knowledge of additional technical areas such as Active Directory, Hard Drive Imaging, and Network Management is a plus.
- A Certification (or equivalent) required.
- Excellent customer service skills, with a focus on communication and professionalism.
- Strong problem-solving and troubleshooting abilities.
- Ability to carry and transport equipment up to 50 pounds.
- Comfortable using and transporting tools and equipment.
- Ability to submit detailed inventories and reports accurately and on time.
- Clean background check and willingness to undergo an extensive security screening.
Job Details:
- Schedule: Monday to Friday, 7:00 AM – 6:00 PM.
- Travel: This role requires travel throughout an assigned regional area; a reliable vehicle is essential.
- Compensation: Competitive pay based on experience, plus travel reimbursement.
Why Form 10 Group?
- Competitive salary and benefits package.
- Opportunity to work with cutting-edge IT systems and government technology solutions.
- Dynamic and supportive team environment.
- Career growth and development opportunities.
If you have a passion for IT troubleshooting, enjoy helping others, and are ready to take on the challenge of working in a field-based role, we encourage you to apply!
Job Types: Full-time, Part-time
Benefits:
- Health insurance
- Paid time off
- Retirement plan
Schedule:
- 8 hour shift
- Monday to Friday
- Weekdays
Work Location: On the road
