What are the responsibilities and job description for the Lock Desk Coordinator position at Fidelity Bank, NA?
LOCK DESK COORDINATOR
The candidate for this position will be responsible for accurately reviewing, locking, extending, and revising mortgage rate lock requests submitted by loan officers or operations team members in a timely manner. This position is responsible for analyzing and resolving associated operational issues with rate lock mismatches. Tasks include, but are not limited to; researching investor guidelines, maintaining and update the pricing engine, possessing the knowledge and ability to answer loan scenario questions, respond to product eligibility questions accurately in a fast-paced environment, and the ability to adhere to federal regulations.
This position is required to ensure accuracy within the pipeline by reconciling the hedged pipeline report, communicating with post-closing to ensure timely delivery of loan commitments, as well as updating and distributing daily rate sheets.
Requirements for the position include a high school diploma (or equivalent), two years customer service in lending related field preferred. Strong verbal and written communication skills, basic computer and ten key skills. The ability to work flexible and/or late hours is required, and occasional travel will be necessary. EO/AA Employer: Title VII/Protected Veterans/Disability Status
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
