What are the responsibilities and job description for the Customer Care/Tech Support Representative (FT) position at Fanimation?
Job: Customer Care/Tech Support Representative
Location: Fanimation, Zionsville, IN 46077
Who We Are:
Founded in 1984, Fanimation has become a true American Success Story. Fanimation Ceiling Fans is a leading manufacturer of designer residential ceiling fans based in Zionsville, Indiana. At Fanimation, we create fans our customers cannot wait to show off. Our family of associates, take great pride in delivering ceiling fans of quality craftsmanship, design ingenuity and convenient technology driven controls that provide inspiration and an experience to our customer’s homes.
Founded in 1984, Fanimation has become a true American Success Story. Fanimation Ceiling Fans is a leading manufacturer of designer residential ceiling fans based in Zionsville, Indiana. At Fanimation, we create fans our customers cannot wait to show off. Our family of associates, take great pride in delivering ceiling fans of quality craftsmanship, design ingenuity and convenient technology driven controls that provide inspiration and an experience to our customer’s homes.
What we are looking for:
- Do you have the fantastic skills and experience to be our next Customer Care Representative/Tech Support?
- Do you want to be part of a fantabulous Team?
- If so, we are already a big fan of yours.
The ideal Customer Care Representative/Tech Support will be the face of Fanimation to consumers, Dealers, and Agency partners. The Representative will assist in solving simple to complex issues that occur with fan installation and usage via Phone and Email communication. Background in call center, retail, or customer service required.
Perks:
- A Fun, Friendly, and Family-Oriented culture.
- 100% of employee Health, Dental, and Vision benefit premiums.
- Health Savings Account.
- Wellness Program including a gym membership reimbursement.
- Life Insurance.
- Disability Insurance.
- Accident Insurance.
- Paid Time Off.
- Employee discounts.
- College Tuition Rewards.
- 401K with a 5% safe harbor match.
What you will do:
- Assist and troubleshoot during installation and operation of ceiling fans.
- Assist and troubleshoot programming remote controls.
- Diagnose and resolve technical, mechanical, and electrical issues.
- Receive, document, and respond to inbound customer inquiries.
- Escalate emerging trends to team leads.
- Input order information into ERP and review for accuracy.
- Process and resolve returns, recalls, shipment errors, backorders, order changes/cancelations and pricing discrepancies.
- Process order tracking, status, availability, and price request.
What you bring to Fanimation:
- Bachelor’s degree preferred.
- Excellent ability to communicate through phone, email, and with a variety of people.
- Strong Microsoft and typing, data entry skills.
- Exceptional problem-solving skills.
- Experience with CRM and ERP systems such as Astute, Wise(R4), Accountmate is beneficial.
- Experience with working in a contact center/call center environment is helpful.
- Ability to be flexible with scheduling and be open to work overtime.
- Basic knowledge of standard electrical systems and wiring is helpful.
- The lighting installation background is a plus.
- Commitment to providing an exceptional customer experience for internal and external customers.
- Strong organizational skills; ability to multi-task.
- Must have excellent attendance and punctuality.
- Ability to retain and build on product knowledge of over 5,000 SKU numbers.
Physical Requirements:
- Ability to lift 20lbs.
- Prolonged sitting and viewing computer monitors.
- Prolonged use of headset and keyboards.
Shifts Available: 8:00 am to 5:00 pm Monday through Friday
Interested? Please send your resume to www.talentacquisition@fanimation.com or apply online at www.fanimation.com/careers.
Interested? Please send your resume to www.talentacquisition@fanimation.com or apply online at www.fanimation.com/careers.
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