Night Dispatcher

Title: Dispatcher

Department Name:Operations

Reports To (Title):General Manager of Operations

FLSA:Non-Exempt

Summary: Performs duties to schedule drivers’ pick-ups and/or deliveries for customers or vendors.

Qualifications:

Education: High School Diploma or equivalent required

Licenses/Certification: None

Experience: 1-3 years of experience in a dispatch/logistics position preferred; Training will be available.

Essential Functions:

A: Leadership

• Participates in departmental performance improvement activities to measure and assess the quality of services provided.

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B: Job Specific

Job Description:

• Dispatch drivers in accordance with established procedures.
• Take customer calls and provide a positive customer service experience.
• Update Arrival, Departure and ETA times into Dispatch System.
• Prepare trip envelopes for outgoing drivers
• Coordinate with Billing Department on exceptions and special trips
• Maximize “loaded miles” and minimize “empty miles”
• Verify all load data prior to marking load as delivered.
• Provide detailed directions and instructions to ensure on-time delivery.
• Follow up and communicate status of each shipment to ensure on-time customer delivery requirements are met.
• Update customers on the status of loads.
• Update team on problem loads, and the actions that will or have been taken.
• Monitor driver logs for errors/violations of hours of service and schedule available drivers to determine the best fit scenario in conjunction with each driver’s hours of service.
• Monitor truck and trailer equipment as to its availability
• Coordinate roadside service repairs for trucks/trailers that are OTR as needed and advise Shop Manager.
• Operation Hours: Full-time position with a rotation shift from day and night every 6 months.

C: Company Specific

• Adheres to dress code, appearance is neat and clean and wears appropriate identification while on duty.
• Completes annual health, safety, and education requirements. Maintains professional growth and development.
• Maintains confidentiality of all employee information to assure employee rights are protected.
• Demonstrates knowledge of the principles of growth and development over the life span.
• Reports to work on time as scheduled; adheres to policies regarding notification of absence.
• Attends all mandatory in-services and staff meetings.
• Represents the organization in a positive and professional manner.
• Complies with all organizational policies regarding ethical business practices.
• Communicates the mission, ethics, and goals of the corporation, as well as the focus statement of the department.
• Maintains current licensure/certification for position, if applicable
• Consistently demonstrates customer service skills to visitors, employees, and any other individuals with whom they may come in contact.
• Consistently follows departmental and company Health, Safety, Security, Hazardous Materials policies and procedures.

Knowledge/Skills/Abilities:

• Must have strong written and verbal communication skills
• Demonstrate success at negotiation and teamwork.
• Excellent organizational skills, ability to manage and prioritize multiple tasks in an efficient manner and the ability to work in a fast-paced environment where change is a constant event.
• Must have excellent computer skills, including Word, Excel, Outlook and McLeod or comparable dispatch software/screens.
• Must be able to work alternate shifts, after hour shifts and weekends as needed.
• Must be able to manage processes efficiently and have good follow up skills, time management, and a sense of urgency and be able to apply a strong attention to detail.
• Disclaimer:This description is designed to indicate the general nature and level of work for this position. It is not intended to describe minor duties or other responsibilities that may be periodically assigned.

Applicant Qualifications– Edit

You have requested that really ask candidates the following questions:

• How many years of Dispatch experience do you have?

Job Settings– Edit

Hires Needed:1 hire

Application Settings– Edit

Job Type: Full-time

Schedule:

• 8 hour shift

Work Location: In person