What are the responsibilities and job description for the Call Center (Evenings Weekends) position at Client Services , Inc.?
LIMITED TIME OFFER: $600 Sign On Bonus ($300 after 30 days and $300 after 60 days)
Company: Client Services, Inc.
Location: 3451 Harry S. Truman Blvd., St. Charles, MO 63301
Starting Pay $12.00 - $17.50/Hour based on experience. Applicants with proven experience & ability on Bankcard Collections can earn above $17.50/hr. On average, the top 25% of our Collection Agents earn $70,000+ per year in base salary + bonus, with an average tenure of 5 years.
At Client Services, the safety and health of our employees is a top priority. We follow all COVID-19 guidance from the CDC. In fact we were recently congratulated by the local Health Department for going above and beyond in our COVID-19 mitigation policies; which include the mandatory wearing of masks, social distancing of all work stations, providing hand sanitizer and wipes, daily sanitation of work areas and common areas, elimination of all in-person meetings, stopping all business travel, and sending more than half our employees to work from home.
Client Services, Inc. is an 'A+' BBB Accredited call center seeking career minded and highly motivated customer service oriented people to join our team. We value all of our employees and are proud to offer:
- Employees will be reviewed to Work From Home after demonstrating good performance
- Scheduled Pay & Performance Review Process (6 months, 1 year, and then annually)
- Paid Training Program (2 weeks of in classroom training no time can be missed in training)
- Outstanding Customer Service Incentives
- Monthly Bonus Opportunities
- Monthly Attendance Bonus through the First 90 days of Employment
- Referral Bonuses
- Quarterly Contests (Prizes or Cash)
- Business Casual Attire
- Employee Friendly Call Center Culture and Office Setting
- Comprehensive Insurance Benefits
- Management Advancement Opportunities
- 401(k) Retirement Plan and Tuition Reimbursement
Responsibilities
Our Account Representatives:
- Provide outstanding customer service collections
- Represent many of the Top Banks and financial services companies
- Motivate and guide customers through the collections process
- Educate customers on available payment options
- Discuss sensitive financial situations
- Perform data entry on customer accounts in collections
- Establish rapport with customers while providing outstanding customer service
- Provide positive collections experience for customers
Qualifications
- Professional communication and persuasion skills
- Provide outstanding customer service
- Ability to work in a structured call center, collections environment
- Ability to perform data entry using multiple computer databases
- Flexibility to work evening shifts and weekends as required
For more information, please call 855-713-5627
Client Services, Inc. is committed to equal employment opportunities.