Quality Improvement (QI) Manager, CARES

ORGANIZATIONAL BACKGROUND:
The Central California Asthma Collaborative (CCAC) is a non-profit organization dedicated to reducing the burden of
asthma and other health disparities in the San Joaquin Valley.
POSITION SUMMARY:
The Quality Improvement (QI) Manager, under the direction of the Director of Community Health and in consultation with
CCAC’s Executive Director(s), is responsible for coordinating quality management efforts including development,
implementation, education, data collection, and analysis. The QI Manager will provide daily leadership to the program staff
in areas such as quality improvement practices, efficient use of electronic health record (EHR) and Managed Care Plan
(MCP) requirements. The QI Manager will provide and manage resources to ensure goals are met on-time and within the
defined scope; establish and oversee timeline parameters; and build positive professional relationships with staff.
RESPONSIBILITIES:
• Implements and maintains a quality improvement program including educating staff about QI systems and
requirements.
• Meets with internal and external audiences to identify and problem solve QI issues.
• Monitors practice efforts to ensure compliance with internal and external QI standards. Reviews medical records
and other documentation to ensure quality care.
• Possesses skills in effective education and facilitation of quality improvement efforts in by demonstrating up-todate
knowledge and expertise in care transformation and quality improvement;
• Exhibits demonstrable skills in the application of analytical methods and statistical software by developing
appropriate reports.
• Possesses the ability to analyze QI data and identify trends and corrective actions.
• Coordinates tracking and reporting of clinical outcomes, and follows-up of corrective action plans
• Coordinates monthly QI Meetings, including meeting minutes and annual QI Board reporting.
• Reviews QI tools and surveys and provides technical assistance to staff
• Plans, develops and implements necessary workflows to ensure EHR use is efficient and optimal;
• Works with management team to develop and implement practice workflow redesigns;
• Facilitates staff through performance and/or QI project cycles, including team building, project planning, workflow
redesign, and implementation;
• Provides ongoing 1-on-1 training sessions with staff, centered on improving use of the EHR.
• Advises leadership on Electronic Health Record (EHR) optimization as it relates to patient quality care, and
executes accordingly;
• Leads efforts to assist primary care practice in maximizing use of available health information technology
resources to achieve improved patient outcomes and increase efficiency (primary focus–EHR utilization)
o Template development and use;
o Telehealth;
o Mobile technologies;
QI Manager, CARES
Rev: 05/23/24
CORE COMPETENCIES:
• Leadership: Models outstanding customer service, quality care, and demonstrates responsible fiscal
management. Ensures unit compliance with established company and regulatory guidelines and procedures to
provide high quality service and outstanding customer care. Demonstrates commitment to CCAC’s strategic
plans, goals, and objectives, meets quality assurance (QA) goals, and develops quality improvement (QI)
plans as needed and action plans to achieve CCAC’s quality standards. Strong problem-solving skills and
demonstrates a willingness to be accountable for the team’s actions, activities, and outcomes.
• Oral Communication: Excellent communication and community engagement skills with an ability work with a
variety of internal and external stakeholders; Maintains a high level of knowledge and understanding of
CARES program content and process, especially as it relates to program implementation; builds strategic
partnerships and maintains open lines of communication CCAC’s leadership team and organization partners.
• Written Communication: Writes clearly; varies writing style to meet needs; presents data and other information
clearly and effectively; able to read and interpret written information; strong editing skills.
• Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to other’s views;
gives and welcomes feedback, contributing to building a positive team spirit; able to build morale and group
commitments to goals and objectives; supports staffs’ efforts to succeed. Positively contributes to CCAC’s
Leadership Team.
• Innovation: Displays original thinking and creativity. Meets challenges with resourcefulness. Generates
suggestions for improving work and patient flow. Develops innovative approaches and ideas that improve
efficiency and patient care.
TRAVEL:
• To assigned CCAC sites and various meetings as needed; approximately 20% of the time.
QUALIFICATIONS AND SKILLS
• BA/BS in Public Health or health promotions related field or 5 years' experience.
• Minimum 3 years’ experience in community-based organization setting with at least 2 years working in some
capacity related to quality improvement.
• Expertise in Microsoft Office; Word, Excel and Power Point.
• Experience in the use of spreadsheets (e.g. Excel) for QI-related data management and display.
• Demonstrated program and/or project management experience required.
• Positive communication, customer focus and interpersonal skills.
• Solutions oriented with creative problem-solving.
• Able to manage multiple demands and projects simultaneously.
• Able to present information in articulate, organized and professional manner.
• Health Care Education, Training, or Coaching
• Supervisory experience not required, but highly desirable.
• Ability to work independently, cooperatively and responsibly in a fast-paced environment.
• Ability to work flexible hours, including nights and weekends, to respond to community and CCAC needs.
• Demonstrated commitment to community education, environmental and social justice, and healthcare access.
• Demonstrated attention to detail, organization, reliability, flexibility and professionalism.
• Must demonstrate the ability to be culturally competent in all respects.
DRIVING AND LICENSE REQUIREMENTS:
Must possess a valid CADL and applicable CA mandated auto insurance.
PHYSICAL REQUIREMENTS:
Lift up to 20 (twenty) pounds.
QI Manager, CARES
Rev: 05/23/24
ACCESS TO SENSITIVE INFORMATION: Must maintain confidentiality of personal client and staff information exposed to
when working in files and preparing reports.