What are the responsibilities and job description for the Operations Manager - Boston position at Capital Coat Check?
Company Description
Capital Coat Check delivers premium digital coat and luggage check services, eliminating the hassle of paper claim tickets. We are the go-to partner for the hospitality and events industries, known for our first-class coat and luggage check operations. Our goal is to provide a stress-free and impressive coat check experience for guests, leaving a lasting positive impression at venues and events. Leading hotel and resort brands, concert venues, performing arts centers, and private golf and country clubs rely on our safe and secure digital system to connect checked items to their rightful owners and restore confidence in the coat check process.
Role Description
This is a full-time remote role for an Operations Manager based in Boston. The Operations Manager will be responsible for overseeing day-to-day activities related to coat and luggage check operations. This includes managing a team of staff, ensuring smooth operations, resolving customer issues, maintaining inventory, and providing exceptional customer service. The Operations Manager will also be responsible for coordinating with venue partners and ensuring compliance with company policies and procedures.
Qualifications
- Experience in operations management or a similar role
- Strong organizational and leadership skills
- Excellent problem-solving and decision-making abilities
- Ability to multitask and handle high-pressure situations
- Exceptional customer service skills
- Knowledge of inventory management systems
- Proficient in using technology and digital systems
- Excellent communication and interpersonal skills
- Ability to work independently and remotely
- Knowledge of the hospitality or events industry is a plus
- Bachelor's degree in Business Administration or related field
Capital Coat Check is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
PLEASE SUBMIT RESUME AND COVER LETTER TO: CheckIt@CapitalCoatCheck.com