What are the responsibilities and job description for the Program Manager position at AFL?
AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $1.5B in revenue, and employ approximately 7,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity.
We are seeking a Program Manager to join our Connectivity team. This position will be fully remote depending on location or working on a hybrid schedule form our Duncan, SC or Kent, WA locations!
The Program Manager is responsible for organizing and leading a cross-functional team, consisting of Customer Service, Scheduling, Material Planning, Purchasing, Logistics and Manufacturing, to meet Customer’s expectations on deliveries, as well as resolving logistical and operational issues in timely manners. Overall, the Program Manager will lead the organization through improved customer service and support, providing increased Customer satisfaction
What We Offer:
- Flexible time off policy
- Hybrid or remote schedules to qualifying employees.
- 401K Company match (up to 4% - dollar for dollar)
- Professional development, training, and tuition reimbursement programs
- Excellent medical, dental, vision, and life insurance policy options
- Opportunities for career advancement with an industry leading company!
Responsibilities
- Creates reporting formats and delivers reports to key Customers. Such reports may include delivery performances, quality metrics, inventory risks, manufacturing capacities, etc.
- Creates reporting formats and delivers reports to internal management team, including the Department Managers, Product Managers, Business Unit General Managers and the company President, related to the performance of key Customer accounts. These reports may include inventory, lead times, on-time-delivery metrics, customer complaints, revenues, bookings, backlogs, etc.
- Establish with Product Managers and Department Managers key metric objectives, and coordinate with cross-functional team members to achieve such objectives
- Run daily production meetings with cross-functional team, consisting of Customer Service, Scheduling, Material Planning, Purchasing, Logistics and Manufacturing
- Resolve problems related to logistics, customer service and support.
- Understand and recommend improvements to Department Managers to achieve objectives for key metrics.
- Escalate issues in operations that will detrimentally affect customer satisfaction to respective Department Managers.
- Key contact for Customers, providing customer service and support
Personal Qualities
- Self-motivated
- Strong interpersonal and report writing skills
- Ability to work independently
- Must have a strong interest in servicing the Customer
- Ability to lead cross-functional and cross-cultural team
- Must have a strong interest in operation excellence, performance metrics and data analysis
Qualifications
- 4-year college degree in any discipline or equivalent work experience.
- Minimum of 8 years of working experience.
- 8 years in fiber optic manufacturing preferred
- 8 years of Supervisory/Leadership position in Customer Service is preferred
- 8 years of project management experience
- Excellent oral and written communications skills
- Some travel to meet Customer and some travel to overseas manufacturing facilities when
necessary - Advanced/Expert level of MS Excel; proficient usage of additional MS Office Products – Word, PowerPoint, Outlook.
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