What are the responsibilities and job description for the Remote Customer Service Specialist position at Activus Connect?
Position: Time Off Requests Specialist
Location: Remote
Job Overview: We are seeking experienced call center workers to join our team as Time Off Requests Specialists. In this role, you will be responsible for answering questions and providing assistance to employees and managers regarding various time off requests, including PTO, FMLA, ADA, and other leave requests. You will be a crucial part of our support team, ensuring smooth and efficient management of time off requests for businesses.
Why Join Us? At our company, we value our employees and strive to create a supportive and inclusive work environment. We offer competitive pay rates, comprehensive benefits, and the flexibility of remote work. Join our team and make a difference by helping employees and managers navigate their time off requests smoothly and efficiently.
Key Responsibilities:
- Answer questions about PTO, FMLA, ADA, or other time off requests in the system for employees of various businesses.
- Help employees and managers manage time off requests.
- Assist managers with tickets regarding time off requests.
- Provide exceptional customer service and support to employees and managers.
- Utilize strong empathy skills to understand and address concerns.
- Work effectively in a team environment.
- Handle multiple tasks and prioritize them effectively.
- Employ de-escalation skills when needed.
- Utilize basic computer software and Microsoft Suite efficiently.
Required Skills:
- Strong empathy skills
- Minimum 1 year prior customer service experience
- Multitasking capabilities
- Ability to work in a team environment
- Enjoy helping others
- Proficiency with basic computer software and Microsoft Suite
- De-escalation skills
Experience:
- Minimum 1 year of prior call center or work from home call center experience.
- Prior experience with leaves requests such as FMLA, ADA, or PTO preferred.
Pay Rate:
- $15.25 per hour during training
- $17.00 per hour once you reach production
Benefits:
- Paid time off
- Community time
- Referral program
- Dental and Vision Insurance
- Health Insurance
- Completely remote work
Technical Requirements:
You will need to have your own equipment for this position as outlined below:
- Desktop or Laptop Computer (Tablets, Chromebooks, WinBooks etc are not permitted)
- Processor: i5 or newer (or Ryzen 5 )
- Minimum 8GB RAM
- 500GB Storage Capacity
- High Speed Internet Access with 20MBPS Upload and 10MBPS Download or better
- You are unable to use a wireless internet connection for this position, you must be hardwired
- VPN's are not permitted while on the clock
How to Apply: If you are an experienced call center worker with a passion for helping others and meet the qualifications listed above, we encourage you to apply. Please submit your resume and cover letter outlining your relevant experience and skills.
Join us in making a positive impact on employees' work-life balance!
Job Type: Full-time
Pay: $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
- Work from home
Experience level:
- 1 year
Shift:
- 8 hour shift
Work setting:
- Call center
- Remote
Work Location: Remote
Salary : $15 - $17