How to Become an E-commerce Customer Support Manager

Step 1: Understand the job description and responsibilities of an E-commerce Customer Support Manager

What does an E-commerce Customer Support Manager do?

AN E-commerce Customer Support Manager manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Being a E-commerce Customer Support Manager responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Additionally, E-commerce Customer Support Manager coaches team members on best practices for responding to inquiries. Reports customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to website, products, or services. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The E-commerce Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a E-commerce Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.

People's Opinions on E-commerce Customer Support Manager responsibilities

Based on our compensation data, the estimated salary potential for e-Commerce Customer Support Manager will increase 16 % over 5 years.

01/22/2020: New Suffolk, NY

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Step 2: Learn best tips to become an E-commerce Customer Support Manager

Best tips for those who want to become an E-commerce Customer Support Manager

Here are some tips to become an E-commerce Customer Support Manager.

Step 3: View best colleges and universities for E-commerce Customer Support Manager

Best colleges and universities for E-commerce Customer Support Manager

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College

Step 4: Think about whether is it worth to be an E-commerce Customer Support Manager

Is being an E-commerce Customer Support Manager Worth it?

People's Opinions on lifestyles

Based on our compensation data, the estimated salary potential for e-Commerce Customer Support Manager will increase 16 % over 5 years.

01/30/2020: Fort Wayne, IN

As the E-commerce Manager, you will be responsible for helping maintaining the e….

01/14/2020: New London, CT

You will be impacting the lives of our customers by providing top-level customer service daily and you will be impacting the lives of 10+ people on your team by coaching and developing them daily.

03/04/2020: Albany, GA

Work with the Manager to manage and maintain high morale, and a motivating work environment.

02/04/2020: Rockford, IL

Supervises and works alongside E commerce customer care representatives in addition to working with other E commerce team members to resolve customer problems.

03/04/2020: Harrisburg, PA

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Step 5: Prepare relevant skills for being an E-commerce Customer Support Manager

What skills do you need to be an E-commerce Customer Support Manager?

This role is not a beginner's role, as such, there are many skills required. It is vital to the role to command: Customer Interaction, Customer Support Policies, Standards and Procedures, Inquiry Research/Response, Service Design, Service Integration and Management, Service Management, Service Operations, Service Request Management Process. For this position, you need to be experienced with: Customer Service Help Desk Software. Management isn't easy, if it were, everyone would have the competenticies to execute the role with success.

Step 6: View average salary for E-commerce Customer Support Manager

How much does an E-commerce Customer Support Manager make?

The average salary range for an E-commerce Customer Support Manager is from $78,460 to $114,626. The salary will change depending on your location, job level, experience, education, and skills.

Salary range for an E-commerce Customer Support Manager

$78,460 to $114,626