How to Become a Technical Support Representative

Step 1: Understand the job description and responsibilities of a Technical Support Representative

What does a Technical Support Representative do?

A Technical Support Representative provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Being a Technical Support Representative provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Additionally, Technical Support Representative possesses a strong understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Technical Support Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Technical Support Representative typically requires 1-3 years of related experience.

People's Opinions on Technical Support Representative responsibilities

A technical support representative helps customers and clients with technical problems related to a product or service.

12/19/2019: Lansing, MI

Additionally, a technical support representative may train customers and clients in how to use various pieces of equipment and software as well as services, such as web hosting and online banking.

02/15/2020: Omaha, NE

Technical support representatives need to be current on technological developments and trends to be effective on their job.

02/22/2020: Laramie, WY

Technical support representatives help customers resolve technical problems associated with a product or service.

01/27/2020: Tampa, FL

Tech support representatives work in a call center or at the information technology department of an organization.

02/23/2020: Spokane, WA

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Step 2: Learn best tips to become a Technical Support Representative

Best tips for those who want to become a Technical Support Representative

Here are some tips to become a Technical Support Representative.

People's Opinions on best tips

Gains and maintains control of the conversation.

01/28/2020: Rochester, MN

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Step 3: View best colleges and universities for Technical Support Representative

Best colleges and universities for Technical Support Representative

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College

Step 4: Think about whether is it worth to be a Technical Support Representative

Is being a Technical Support Representative Worth it?

People's Opinions on lifestyles

Works on assisting callers, answering questions about products and services, navigating multiple applications, troubleshooting technical issues, and providing conflict resolution.

01/11/2020: Louisville, KY

Technical Support Representative Feb 13 Full-Time, 100% Remote Job Candidates need to be able to work in the City or State specified Portland, OR.

12/25/2019: San Jose, CA

At least one year of experience or equivalent education supporting networking protocol hardware and software and/or mobile networking support.

02/19/2020: San Diego, CA

Works on assignments that are complex in nature and require considerable judgment, initiative, and technical/specialized knowledge to resolve problems and/or develop recommended solutions.

02/26/2020: Green Bay, WI

Minimum Vocational/Diploma/ Associate Degree (technical field) with 3-5 years of working experience in related fields or Degree holder with 2-4 years relevant working experience.

01/04/2020: Toledo, OH

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Step 5: Prepare relevant skills for being a Technical Support Representative

What skills do you need to be a Technical Support Representative?

There are many skills required to succeed in this role, which vary in importance depending on the exact role and department size. The daily workload for this job will be highly dependant on these skills: Product Support, Remote Support, Technical Support, Tier 2 Support. Some of the more basic skills required are: Customer Relationship Management (CRM) software. By growing your skills to reflect the ones mentioned, you are more likely to succeed in this role, and move forward to a more senior position.

People's Opinions on Technical Support Representative skills

Communication skills – technical support representatives need excellent listening and verbal communication skills to understand customer complaints and clearly relay solutions to technical problems.

12/07/2019: Corpus Christi, TX

Computer skills – excellent computer skills are essential for technical support representatives, who must help others fix technical computer issues of all types.

02/24/2020: Fresno, CA

Data entry – some data entry skills are a must-have for technical support representatives, who input information into support logs for each and every call they take.

01/15/2020: Albany, NY

Research support cases, knowledge bases/repositories, user/administrator manuals, and Internet resources in an effort to deliver technical solutions.

01/29/2020: Minneapolis, MN

Minimum of 3 years of experience in a senior level, top tier, technical support or customer service help desk role required.

01/30/2020: Middlesex, NJ

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Step 6: View average salary for Technical Support Representative

How much does a Technical Support Representative make?

The average salary range for a Technical Support Representative is from $43,666 to $55,112. The salary will change depending on your location, job level, experience, education, and skills.

Salary range for a Technical Support Representative

$43,666 to $55,112