How to Become a Head Teller
Step 1: Understand the job description and responsibilities of a Head Teller
What does a Head Teller do?
A Head Teller ensures the daily operational activities of the teller line are executed with accuracy and fulfill required service standards. Processes and records routine transactions, handles complex or unusual customer transactions, and answers more complex customer inquiries. Being a Head Teller depending on policy, may authorize certain transactions. Assists with teller onboarding, training, and guidance. Additionally, Head Teller is responsible for vault oversight and the daily auditing, reporting, and balancing processes. Oversees each teller's daily reconciliation and assists if needed. Ensures that tellers comply with all operating, regulatory, and security policies and procedures. Requires a high school diploma or equivalent. Typically reports to a manager. The Head Teller supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Head Teller typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.
A head teller is a supervisory role at a bank; this individual supervises all the other tellers, as well as provides customer service and will also provide general banking services to customers if needed.
In order to become a head teller, an individual will need to have experience working as a teller in a bank.
Tellers are responsible for the safe and accurate handling of the money they process, and head tellers are responsible for performing the same tasks as tellers while managing the operation.
The head teller completes managerial duties as well as typical teller duties.
Tellers must also be able to exchange cash for foreign currency.
Step 2: Learn best tips to become a Head Teller
Best tips for those who want to become a Head Teller
Here are some tips to become a Head Teller.
Step 3: View best colleges and universities for Head Teller
Best colleges and universities for Head Teller
- Florida Southern College
- Colby College
- Dartmouth College
- University of Notre Dame
- Western Washington University
- Canisius College
Step 4: Think about whether is it worth to be a Head Teller
Is being a Head Teller Worth it?
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The head teller oversees all of the other tellers in a bank, ensures that they are doing their jobs properly, and schedules tellers to cover the bank’s needs.
Head tellers work in climatecontrolled banks during traditional nine-to-five workweeks.
Step 5: Prepare relevant skills for being a Head Teller
What skills do you need to be a Head Teller?
Due to the management level associted with this job, many skills are required to being successful and ensuring the success of your team. It is necessary to be able to excel with: Banking Products, Branch Opening/Closing Procedures, Cash Management, Cash Reconciliation, Customer Service, Retail Banking, Staff Scheduling. For management positions, some skills may come as a no brainer, for this role those would be: Banking Software. As you can tell, it is no easy feat to be a manager, and the skills required reflect that.
Most banks want head tellers to have a minimum of two to three years of teller experience.
Head tellers will be expected to have a thorough knowledge of basic banking procedures, policies, regulations, and transactions.
Head tellers will also be expected to have more in-depth knowledge of the particular bank’s policies that relate to employee relations, scheduling, and how to handle employee complaints and other issues.
Head tellers often have to resolve customer complaints and resolve disputes, so tellers are also expected to have excellent customer service skills, as well as good people and communication skills.
Head tellers should also have the ability to work effectively as a team and meet the needs of the other tellers.
Step 6: View average salary for Head Teller
How much does a Head Teller make?
The average salary range for a Head Teller is from $39,632 to $48,770. The salary will change depending on your location, job level, experience, education, and skills.
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Average salary for Head Teller jobs
Step 7: Find relevant Head Teller jobs, and apply.
Looking for Head Teller jobs?
Here are some Head Teller jobs in the United States.