How to Become a Front Desk Manager
Step 1: Understand the job description and responsibilities of a Front Desk Manager
What does a Front Desk Manager do?
A Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.
At first glance, the positions of front office manager and front desk manager may come across as similar.
However, a front desk manager works primarily in the hospitality industry, while a front office manager may work in almost any industry.
Front desk managers are primarily employed in the hospitality industry, where they oversee the operations of the front -- or reception -- desk at a hotel or similar establishment.
The person in this position manages front desk clerks, schedules employees and handles employee issues before they escalate to upper management.
Managers are expected to handle guest complaints and train front desk staff.
Step 2: Learn best tips to become a Front Desk Manager
Best tips for those who want to become a Front Desk Manager
Here are some tips to become a Front Desk Manager.
Don't keep chasing patientsThen, of course, there is the persistent non-paying patient.
Make the consequences clear, and stick to them.
Have Knowledge of the Surrounding Area.
Utilizes leadership skills and motivation techniques in order to maximize team member productivity and guest satisfaction.
Assists in Hotel housing activities by working closely with Sales, Housekeeping, and Maintenance.
Step 3: View best colleges and universities for Front Desk Manager
Best colleges and universities for Front Desk Manager
- Calvin University
- Colby-Sawyer College
- Augustana University
- University of South Carolina--Upstate
- New York University
- CUNY--Queens College
Step 4: Think about whether is it worth to be a Front Desk Manager
Is being a Front Desk Manager Worth it?
Receives information from the previous shift manager and passes on pertinent details to the oncoming manager.
Working Conditions It involves typical office or administrative work, member outdoor activity and standing at the Front Desk.
Front desk managers also compile reports for management, including occupancy reports and financial information.
If you work the front desk at a hotel, you've probably seen things you can't unsee.
A front desk manager at a hotel did an AMA on Reddit, and they broke down the good, bad, and ugly aspects of the job.
Step 5: Prepare relevant skills for being a Front Desk Manager
What skills do you need to be a Front Desk Manager?
Due to the management level associted with this job, many skills are required to being successful and ensuring the success of your team. It is necessary to be able to excel with: Customer Satisfaction, Customer Service, Invoice Management, Service Operations, Staff Scheduling, Bookings and Reservations, Guest Check in Service, Guest Check out Service. For management positions, some skills may come as a no brainer, for this role those would be: Reservation Software. As you can tell, it is no easy feat to be a manager, and the skills required reflect that.
2 years of previous front desk manager or front desk supervisor experience is preferred.
An inept, unfriendly or lackadaisical front desk environment sets the stage for an unhappy customer experience.
Rather than immediately dismissing underperforming employees, strong front desk managers will coach or retrain them to improve their skills, since recruiting new workers takes time and money.
Offering restaurant recommendations is old hat for front desk staff members, but effective front desk managers take it a step further by incorporating a strong local spirit to build better relationships with visitors, according to Hotel Management.
Managers can train employees to offer snippets from their own local experiences to make recommendations that resonate with guests.
Step 6: View average salary for Front Desk Manager
How much does a Front Desk Manager make?
The average salary range for a Front Desk Manager is from $46,775 to $61,136. The salary will change depending on your location, job level, experience, education, and skills.
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Average salary for Front Desk Manager jobs
Step 7: Find relevant Front Desk Manager jobs, and apply.
Looking for Front Desk Manager jobs?
Here are some Front Desk Manager jobs in the United States.