How to Become a Front Desk Clerk
Step 1: Understand the job description and responsibilities of a Front Desk Clerk
What does a Front Desk Clerk do?
A Front Desk Clerk interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a Front Desk Clerk makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, Front Desk Clerk handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Front Desk Clerk works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Front Desk Clerk typically requires 1-3 years of related experience.
Front desk clerks work directly with the public, often in the hospitality industry or in a related field.
When you take a position as a front desk clerk, it's important that you be able to work well under pressure and maintain a consistently pleasant and professional personality when communicating with the public.
Providing excellent customer service is one of the most important job duties of a front desk clerk.
As a front desk clerk you spend a lot of time in front of a computer.
Front desk clerks make appointments, check guests in and out and process payments.
Step 2: Learn best tips to become a Front Desk Clerk
Best tips for those who want to become a Front Desk Clerk
Here are some tips to become a Front Desk Clerk.
Ask for honest feedback As with most leadership skills, receiving honest feedback from peers, managers and members of your team is critical to becoming a better communicator.
To communicate effectively, it is important to get to know your audience first.
Focus on earning respect instead of laughs.
Job Performance Evaluation Form Page 1 Hotel front desk clerk performance appraisal.
10 things to do after every job interview.
Step 3: View best colleges and universities for Front Desk Clerk
Best colleges and universities for Front Desk Clerk
- Calvin University
- Colby-Sawyer College
- Augustana University
- University of South Carolina--Upstate
- New York University
- CUNY--Queens College
Step 4: Think about whether is it worth to be a Front Desk Clerk
Is being a Front Desk Clerk Worth it?
Front desk clerks work directly with the public, often in the hospitality industry or in a related field.
When you take a position as a front desk clerk, it's important that you be able to work well under pressure and maintain a consistently pleasant and professional personality when communicating with the public.
Providing excellent customer service is one of the most important job duties of a front desk clerk.
Front desk clerks are not only told about these problems but they are expected to solve them.
Part of the problem-solving aspect of a front desk clerk's job duties is to anticipate issues before they happen.
Step 5: Prepare relevant skills for being a Front Desk Clerk
What skills do you need to be a Front Desk Clerk?
As with every job, there are some skills needed to succeed within this role. Possession of the following skills will help ensure successful day-to-day operations in this role: Cash and Receipts Management, Customer Satisfaction, Customer Service, Invoice Management, Bookings and Reservations, Guest Check in Service, Guest Check out Service. In order to do well in this job, you must have the following skills: Reservation Software. This list doesn’t encompass every skill required for the role, but is a good place to start.
The front desk clerk responsibilities comprise attending the guests, understanding their requirements, providing them with the necessary information, directing them to the concerned personnel, etc.
To be the best front desk clerk, an individual must have excellent hospitality skills.
Therefore, to achieve success in this field, it is crucial that you handle your front desk responsibilities effectively and efficiently and take your career to greater heights.
Providing excellent customer service was one of the most important job duties as a front desk clerk.
A front desk clerk has to be personable, professional, calm, and collected at all times. Experience in dealing with difficult situations is a must.
Step 6: View average salary for Front Desk Clerk
How much does a Front Desk Clerk make?
The average salary range for a Front Desk Clerk is from $28,992 to $36,996. The salary will change depending on your location, job level, experience, education, and skills.
-
View average salary for the United States
-
Adjust salary by state
Average salary for Front Desk Clerk jobs
Step 7: Find relevant Front Desk Clerk jobs, and apply.
Looking for Front Desk Clerk jobs?
Here are some Front Desk Clerk jobs in the United States.