How to Become a Client Services Director
Step 1: Understand the job description and responsibilities of a Client Services Director
What does a Client Services Director do?
A Client Services Director directs and oversees the implementation operations of an organization. Oversees a team responsible for installing and deploying technical systems, software, hardware, or solutions. Being an Client Services Director implements policies and creates procedures to ensure consistency and high-quality work. Ensures that the timelines, planning, scoping, and cost estimates support successful projects that meet the needs of the client organization. Additionally, Client Services Director tracks implementation timeliness and client issues and develops solutions to implementation problems or challenges. Develops team skills and expertise with coaching and training activities. Requires a bachelor's degree in area of technical specialty. Typically reports to senior management. The Client Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an Client Services Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.
The director also works with internal partners, such as operations staff and sales personnel, to improve service levels.
A client services director oversees the activities of the customer service department and assures the smooth operation of the department when responding to internal and external requests.
A client services director must possess good communication skills and the ability to solve complex client issues.
A client services director usually has a four-year college degree in business or marketing.
However, most sales managers direct the distribution of goods and services by assigning sales territories, setting sales goals, and establishing training programs for the organization’s sales representatives.
Step 2: Learn best tips to become a Client Services Director
Best tips for those who want to become a Client Services Director
Here are some tips to become a Client Services Director.
Treat prospects like they’re already a valued client; eventually, they might become one.
Give an example of a time when you have gone the extra mile for a client.
Tell it straight. We are honest, direct and professional in our communication with clients and team members.
While our team is entirely remote and our client interaction is through calls or messaging online, an emphasis on collaboration and partnership is clear in how we work.
We are accountable for our work and efficient.
Step 3: View best colleges and universities for Client Services Director
Best colleges and universities for Client Services Director
- Butler University
- Carroll College
- Cooper Union
- High Point University
- Princeton University
- Providence College
Step 4: Think about whether is it worth to be a Client Services Director
Is being a Client Services Director Worth it?
Dealer Teamwork is excited for what this addition will do to strengthen the continually growing client services team.
To support our clients at the highest level, Dealer Teamwork has made a few key additions to mandate that dealers will continue to see exceptional customer service.
Jennifer Beckman has joined Dealer Teamwork in the role of Client Services Director.
Dealer Teamwork's headquarters is in Eden Prairie, Minnesota, and services an international customer base from offices in California, Florida, Massachusetts, Michigan, Nevada, New York and Texas.
Specializing in client service and media relations, Casanova has devised and implemented highly successful communications programs for clients in the consumer package goods, health, travel, entertainment, philanthropy, architecture and B2B sectors.
Step 5: Prepare relevant skills for being a Client Services Director
What skills do you need to be a Client Services Director?
Management is no easy task, and as such, the skill requirements for these types of roles vary greatly. Chief skills for this role are: Customer Service, Fit/Gap Analysis, Needs Analysis, Project Administration, Project Control, Project Estimation, Project Evaluation, Project Implementation, Project Lifecycle Management (PLM), Project Management, Project Planning, Project Scheduling, Project Scoping, Scope Management, Service Management, Service Operations, Service Performance. You would need to be proficient in the following: Project Management Software. Expertise in these areas will help you land this, or a similar role.
A client services director must possess good communication skills and the ability to solve complex client issues.
We ranked the top skills based on the percentage of Client Services Director resumes they appeared on.
Let's find out what skills a Client Services Director actually needs in order to be successful in the workplace.
Researched new service offerings, managed client relationships, created required documents, processed them with individual registries.
Developed client relationships to understand business needs and to formulate targeted strategies.
Step 6: View average salary for Client Services Director
How much does a Client Services Director make?
The average salary range for a Client Services Director is from $179,452 to $246,343. The salary will change depending on your location, job level, experience, education, and skills.
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Average salary for Client Services Director jobs
Step 7: Find relevant Client Services Director jobs, and apply.
Looking for Client Services Director jobs?
Here are some Client Services Director jobs in the United States.