Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
About the Organization
We are active in venture capital, opportunistic real estate and family office activities. Check out www.arc-vc.com and www.arcny.com.
Executive Assistant
The Executive Assistant supports Senior Management and each of Arc’s business groups. The role involves a variety of business and administrative functions. These could include research, portfolio management, systems review and implementation, as well as typical administrative activities including schedule coordination, logistics planning, and providing call/meeting support for Arc’s groups.
We function in many areas of the globe in venture capital and in the US in real estate. The successful applicant will have a team role in all of our activities both in the United States and abroad.
The successful applicant must be able to work independently and possess strong organizational, interpersonal and problem-solving skills. The applicant should be prepared to undertake special projects, as assigned from time to time, including projects at the intersection of business and operations.
Qualifications
The successful applicant will have the following minimum qualifications:
• Bachelor’s degree or equivalent experience
• 1-3 years of relevant experience
• Excellent attention to detail, strong organizational skills and pro-active problem solving
• Ability to work tactfully and effectively with a diverse group
• Excellent written and oral communication
• Ability to prioritize, multi-task, follow-through and report back, and manage time effectively
• Ability to work independently and as part of a team
• Ability to handle sensitive matters with discretion
• High degree of proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams). Substantial experience with Zoom, Dropbox, Slack, and Google platforms a plus.
• Ability to keep calm under pressure
• Ability to quickly and accurately analyze problems and identify appropriate solutions
• Excellent interpersonal communication skills, including tact, poise, professionalism, diplomacy, and a good sense of humor
• Flexibility and a “can do” approach to dynamic circumstances
• Experience working with international colleagues a plus
We are an equal opportunity employer
Our team members reflect that we are an equal opportunity organization and always have been. The below is brought to you by our regulatory sponsors. We are, in fact, serious about it.
Arc is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws. Arc provides reasonable accommodation to employees and applicants for employment who have disabilities. You may request a reasonable accommodation, in writing, by reaching out to our Human Resources department at: The Arc Companies, Human Resources, 655 Third Avenue, 28th Floor, New York, NY 10017.