Call Quality Analyst Salaries in the United States
How Much Does a Call Quality Analyst Make?
Updated May 28, 2024
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Select State
- Alaska
- Alabama
- Arkansas
- Arizona
- California
- Colorado
- Connecticut
- District of Columbia
- Delaware
- Florida
- Georgia
- Hawaii
- Iowa
- Idaho
- Illinois
- Indiana
- Kansas
- Kentucky
- Louisiana
- Massachusetts
- Maryland
- Maine
- Michigan
- Minnesota
- Missouri
- Mississippi
- Montana
- North Carolina
- North Dakota
- Nebraska
- New Hampshire
- New Jersey
- New Mexico
- Nevada
- New York
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Individually reported data submitted by users of our website
Normal Confidence
$75,836/yr
Average Base Pay
Low $63,908
Average $75,836
High $85,930
The average salary for Call Quality Analyst is $75,836 per year in the United States.
Related Job Titles to Call Quality Analyst
Similar Job Salaries to Call Quality Analyst by Company
Loading results...
| Company | average base salary in (usd) | range |
|---|---|---|
|
Talent Acquisition/Human Resources, The Aaron's Family of Companies
Call Quality Analyst
|
$86,172/yr
|
RANGE: $75,746 - $96,599
|
|
Gravity IT Resources
Call Center Quality Analyst
|
$69,062/yr
|
RANGE: $59,599 - $78,524
|
|
IQVIA INC (US10)
Quality Analyst, Call Center
|
$75,197/yr
|
RANGE: $64,710 - $85,685
|
|
Antech Diagnostics
Call Quality Analyst
|
$88,115/yr
|
RANGE: $76,854 - $99,375
|
|
RDI Corporation
Call Center Quality Analyst
|
$66,638/yr
|
RANGE: $57,831 - $75,446
|
|
UHSM Health Share
Call Center Quality Analyst - Hybrid
|
$64,907/yr
|
RANGE: $55,937 - $73,877
|
|
DSI
Call Center Quality Assurance Analyst
|
$56,124/yr
|
RANGE: $47,952 - $64,296
|
|
UHSM Unite Health Share Ministries
Call Center Quality Analyst - Hybrid
|
$59,593/yr
|
RANGE: $50,713 - $68,474
|
|
Better Debt Solutions
Call Center Quality Assurance/Quality Control Analyst
|
$103,829/yr
|
RANGE: $92,882 - $114,775
|
What Does a Call Quality Analyst Do?
High school level education in science subjects and industry experience are usually the minimum requirements for entry-level Quality Control Analyst positions.
Updated December 17, 2021
It is important to have a robust quality assurance program, creating a team of analysts and understanding their roles and responsibilities.
Updated December 16, 2021
If, on the other hand, customer experience takes reign as the main concern of your business, your quality analyst might then use tools that survey your customer’s experiences directly using phone and email surveys.
Updated December 13, 2021
Quality assurance in call centers is important because it can enhance agent performance and maximize customer satisfaction.
Updated December 12, 2021
Call center quality monitoring provides valuable data that can help with optimizing agent behavior, enhancing sales performance, and improving the customer experience.
Updated December 10, 2021
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Explore JobArchitectFrequently Asked Questions About a Call Quality Analyst Salaries
What is the average of a Call Quality Analyst in the United States?
The Call Quality Analyst salary range is from $63,908 to $85,930, and the average Call Quality Analyst salary is $75,836/year in the United States.
The Call Quality Analyst's salary will change in different locations.
Which location pays the highest Call Quality Analyst salary in the United States?
The Call Quality Analyst salary in San Jose, CA is $95,174
which is the highest in the US.
What kinds of reasons will influence the Call Quality Analyst's salary?
Besides the location, employees' education degree, related skills, and work experience also will influence the salary.
Try to improve your skills and experience to get a higher salary for the position of Call Quality Analyst.
What is the growth rate of the Call Quality Analyst's salary?
If you are thinking of becoming a Call Quality Analyst or planning the next step in your career, find the detailed salary report of a Call Quality Analyst.
Recent Salary Report
Below are the most recent Call Quality Analyst salary reports. Employer name has been removed to protect anonymity.
$73,020
Yearly
A Call Quality Analyst in Bethesda, MD reported making $73,020 per year
Bethesda, MD
6 - 1,000 employees
Full-Time
Company - Private
$8,013
Monthly
A Call Quality Analyst in Norwalk, CT reported making $8,013 per month
Norwalk, CT
1,000 - 3,000 employees
Full-Time
Company - Public
$72,523
Yearly
A Call Quality Analyst in Jacksonville, NC reported making $72,523 per year
Jacksonville, NC
200 - 6 employees
Full-Time
Company - Private
$29
Hourly
A Call Quality Analyst in Pensacola, FL reported making $29 per hour
Pensacola, FL
7,6 - 15,000 employees
Part-Time
Company - Public
$88,326
Yearly
A Call Quality Analyst in Frankfort, KY reported making $88,326 per year
Frankfort, KY
100 - 200 employees
Full-Time
Company - Private
$32
Hourly
A Call Quality Analyst in Plainfield, NJ reported making $32 per hour
Plainfield, NJ
3,000 - 7,6 employees
Part-Time
Company - Public
