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Voice Communications Manager jobs in Utah

Voice Communications Manager is responsible for managing the policies and procedures of voice communications. Ensures uninterrupted access to all voice telecommunication features including voicemail, ACD or PBX systems. Being a Voice Communications Manager oversees the design and implementation of voice telecommunications networks. Selects vendors and negotiates contracts. Additionally, Voice Communications Manager reviews reports on system specifications in support of system upgrades and makes final decision regarding updates. Involved in long-range or strategic voice communications plans. May require a bachelor's degree in area of specialty. Typically reports to a top management. The Voice Communications Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Voice Communications Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

Recently Added Voice Communications Manager jobs

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Senior Manager - Voice of Customer
  • Vivint
  • Lehi, UT FULL_TIME
  • Job Description

    Welcome to the intersection of energy and home services. At NRG, we’re driven by the idea of a smarter, cleaner, more connected future—and the possibilities that will bring to the world and to the 7.3 million customers we serve.

    Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. More information is available at www.nrg.com or www.vivint.com. Connect with NRG and Vivint on Facebook, Instagram, LinkedIn and X.

    Summary

    We are seeking a strategy leader to join Vivint’s Customer Experience team, of which whose mission is to drive customer-centric initiatives across the enterprise and build a trusting relationship with our customers. This candidate will report to the VP of Customer Experience and be responsible for defining the strategy and prioritization of the team. The ideal candidate should be able to develop a succinct strategy plan by connecting the dots from various data sources and breaking down the strategy plan into tactical steps in the roadmap.

    Primary Responsibilities

    • The individual will manage the Voice of Customer (VOC) program at Vivint to provide sources of truth for the CX performance and deliver actionable insights. This work includes:
      • Constantly evaluating the objectives and cadence of the existing VOC program to ensure alignment with company and team priorities.
      • Working with the Research team to design, develop, and manage customer experience research projects to meet specific business needs (can be quantitative or qualitative depending on the objectives, e.g., focus groups within a specific state).
      • Working with the Analytics team to 1) track key customer experience metrics (e.g., relational NPS, transactional NPS) by geography, customer lifetime, journeys/touchpoints, etc.; and 2) understand the key drivers of customer satisfaction and dissatisfaction.
    • The individual will identify step-change improvement insights and propose actionable plans to address key customer pain points. This work includes:
      • Collecting and consolidating inputs from various sources (e.g., VOC results, internal data, industry reports, competitive benchmarks etc.) to identify key levers.
      • Making recommendations by connecting the dots from various data sources.
      • Orchestrating the delivery of different projects to achieve multiplier effects.
    • The individual will define how we can create a more delightful and valuable experience for our existing customers. This work includes but is not limited to:
      • Understanding how a loyalty program could work at Vivint and evaluating the impact and investment needs of such a program.
      • Identifying the “WOW moments” that Vivint has already delivered to our customers and making recommendations on how to replicate these moments and deliver optimal outcomes.
    • The individual will work closely with different frontline teams at Vivint (incl. Sales, Customer Care, Field Operations) and identify opportunities for empowering the frontline to deliver a better customer experience through technology improvement on existing tools, targeted coaching sessions, and KPI review and redesign etc.
    • The individual will partner with the Corporate Communications team to design a change management plan and drive a customer-centric decision-making culture across different levels, from frontline employees to back-end leaders.
    • The individual will partner with the Customer Marketing team to evaluate Vivint’s communication strategy with existing customers and set guidelines to ensure a balance between great customer experience and optimal business outcomes.
    • The individual will support other members of the Customer Experience team to 1) develop business cases, project plans, and process update reports for key initiatives; 2) and design useful metrics to continuously monitor and evaluate the effectiveness of different projects.
    Required Skills And Education

    • A minimum of bachelor’s degree; MBA preferred.
    • Six or more years of CX-related work experience (e.g., customer-facing roles/customer loyalty projects / VOC research/journey mapping, etc.); B2C businesses preferred.
    • Two or more years of strategy experience with a management consulting firm or an internal strategy team.
    • Experience in regular updates to senior executives (VP and above) at a mid-to-large company, with proven success in synthesizing multiple sources of information and creating real and actionable insights for leadership.
    • Experience in collaborating in a cross-functional environment and driving alignment with different stakeholders.
    • Strong strategic thinking ability and demonstrated business acumen.
    • Strong communication and facilitation skills with proven ability to work with diverse teams, develop trustworthy relationships, and create influence.
    • Strong learning ability to gain deep subject matter depth on a multitude of topics on short notice.
    • Self-starter with proven ability to successfully kick-start new initiatives and drive complex issues through analysis and resolution.
    • Possess high energy, motivation, and a commitment to both customer and business impacts.

    Here are some highlighted perks you should ask us about:

    • Free daily lunch and drinks on site
    • Paid holidays and flexible paid time away
    • Employee/Friends/Family Discounts
    • Onsite health clinic, gym, gaming tables
    • Medical/dental/vision/life coverage & 24/7 Medical Hotline
    • 401(k) Employer Match
    • Employee Resource Groups

    Working Conditions

    This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

    Safety

    We enforce a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.

    If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".

    If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".
  • 8 Days Ago
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Brand Manager
  • Bonneville Communications
  • Salt Lake, UT CONTRACTOR
  • Boncom Brand ManagerWe are looking for a great person to join the Boncom team as a Brand Manager responsible for managing several client accounts.Boncom is a strategic marketing and consulting agency ...
  • 4 Days Ago
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Boncom Brand Manager
  • Bonneville Communications
  • Salt Lake, UT FULL_TIME
  • Boncom Brand Manager We are looking for a great person to join the Boncom team as a Brand Manager responsible for managing several client accounts. Boncom is a strategic marketing and consulting agenc...
  • 11 Days Ago
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Social Media & Influencer Marketing Manager
  • Bonneville Communications
  • Salt Lake, UT FULL_TIME
  • Social Media and Influencer Marketing ManagerBoncom is a strategic marketing and consulting agency that exists to solve noble problems, promote positive behavior change, and build relevance for good c...
  • 12 Days Ago
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Senior Manager of Deal Desk/FP&A
  • Sorenson Communications
  • Taylorsville, UT FULL_TIME
  • DescriptionJob Summary Senior Manager of Deal Desk/FP&A will report directly to the Director of FP&A and will assist with deal structure, pricing, terms, and review of Enterprise deals along with all ...
  • 19 Days Ago
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Social Media & Influencer Marketing Manager
  • Bonneville Communications
  • Salt Lake, UT FULL_TIME
  • Social Media and Influencer Marketing Manager Boncom is a strategic marketing and consulting agency that exists to solve noble problems, promote positive behavior change, and build relevance for good ...
  • 11 Days Ago
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Voice Communications Manager jobs at Popular Companies

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Communications Manager
  • Smartly Job Board
  • New York, NY
  • We are seeking a dynamic Communications Manager to join our team at Smartly. This role is pivotal in supporting our exte...
  • 6/11/2024 12:00:00 AM
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Communications Manager
  • ASM Global
  • Salt Lake City, UT
  • POSITION: Communications Manager DEPARTMENT: Executive Office REPORTS TO: General Manager FLSA STATUS: Salaried/Exempt S...
  • 6/11/2024 12:00:00 AM
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Communications Manager
  • Princeton University
  • Princeton, NJ
  • Overview: High Meadows Environmental Institute (HMEI) the interdisciplinary center of environmental research, education,...
  • 6/10/2024 12:00:00 AM
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Communications Manager
  • Texas A&M University
  • College Station, TX
  • Job Title Communications Manager Agency Texas A&M University Department Business Development Proposed Minimum Salary Com...
  • 6/9/2024 12:00:00 AM
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Communications Manager
  • Coca-Cola Beverages Florida
  • Tampa, FL
  • Coke Florida is searching for a Communications Manager to work out of our Tampa area headquartered office. What You Will...
  • 6/9/2024 12:00:00 AM
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Communications Manager
  • State of Idaho
  • Boise, ID
  • To independently plan, organize, and implement internal and external communications strategies within the agency includi...
  • 6/8/2024 12:00:00 AM
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Communications Manager
  • Leidos
  • Reston, VA
  • Description The corporate Enterprise Communications team at Leidos plays a key role supporting efficient business operat...
  • 5/16/2024 12:00:00 AM
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Communications Manager
  • ADP
  • Barcelona, Cataluña
  • ADP is hiring a Temporary Communications Business Partner In this role, you will … be a key member of the global payroll...
  • 4/2/2024 12:00:00 AM
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About Utah

Utah is known for its natural diversity and is home to features ranging from arid deserts with sand dunes to thriving pine forests in mountain valleys. It is a rugged and geographically diverse state that is at the convergence of three distinct geological regions: the Rocky Mountains, the Great Basin, and the Colorado Plateau. Utah is one of the Four Corners states, and is bordered by Idaho in the north, Wyoming in the north and east; by Colorado in the east; at a single point by New Mexico to the southeast; by Arizona in the south; and by Nevada in the west. It covers an area of 84,899 sq mi ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Voice Communications Manager jobs
$117,399 to $155,799

Most Popular Cities in Utah for Voice Communications Manager Jobs

What does a Voice Communications Manager do?

Voice Communications Manager in Florence, SC
Provide secure text, voice, and video conferencing with lots of moderating options.
February 07, 2020
Voice Communications Manager in Austin, TX
Where possible, we use our own world-class, global communications network and where necessary we also route messaging via other networks.
February 12, 2020
Voice Communications Manager in Burlington, VT
The IVCS is a computer controlled voice communications system that is capable of providing modern, reliable, and survivable interior voice communications in Navy combatant ships, Navy officials say.
December 20, 2019