Voice Communications Analyst jobs in California
Voice Communications Analyst designs, reviews, analyzes, and maintains an organization's voice communications system. Makes suggestions to end users regarding voice communications software and hardware solutions, and offers support and troubleshooting. Being a Voice Communications Analyst ensures uninterrupted access to all voice telecommunication features, including voicemail, ACD or PBX systems. May research and recommend vendors. Additionally, Voice Communications Analyst may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be a Voice Communications Analyst typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Recently Added Voice Communications Analyst jobs
Voice of the Customer Business Systems Analyst
- Pacific Life
-
Newport, CA
FULL_TIME
-
Job Description
Pacific Life is investing in bright, agile, and diverse talent to contribute to our mission of innovating our business and creating a superior customer experience. We’re actively seeking a talented Voice of Customer (VoC) Business Systems Analyst to join our Enterprise Experience Office (XO) Voice of Customer team. This is a hybrid role with the expectation of at least 2 days per week in the Newport Beach, CA office.
As an Enterprise Voice of Customer Business Systems Analyst at Pacific Life, you will play a vital role in enhancing our customer listening and understanding capabilities. You'll collaborate closely with the VOC team and broader XO to develop new listening methods and analyze existing customer data from surveys and call analytics. Leveraging Medallia, you'll ensure customer data is accessible and usable across the organization to drive operational efficiency and improve customer experience.
How You Will Make An Impact- Build new web or email surveys, working cross-functionally with the requesting group and other involved teams.
- Translate customer feedback across call analytics or survey feedback into actionable insights.
- Build and refine text and speech analytics models in Medallia’s topic builder to analyze unstructured data.
- Develop or update Medallia dashboards and reports.
- Support VOC program and Medallia platform maintenance.
- Assist with onboarding, training, change management, and production support for new and existing user groups.
- 8 years of experience in gathering and documenting requirements, in the role of a Business Analyst or Systems Analyst.
- 2 years of experience in analyzing customer feedback and data for insights that drive CX improvements.
- 2 years of experience in creating and refining speech and text analytics engines and models.
- Experience with any VOC Platforms such as Medallia, Qualtrics, NICE, GetFeedback.
- Must possess strong analytical, organizational, and problem-solving skills.
- Excellent written and oral communication skills, including experience communicating with business stakeholders and system users.
- Ability to distill complex insights and business concepts into readable, well-formatted presentations and reports (i.e. Powerpoint).
- Highly driven and able to self-manage in a fast-paced environment.
- Bachelor's or Master's Degree in Business, Engineering, Computer Science, or a related field, or an equivalent combination of education and work experience.
- Experience with Medallia specifically
- Experience in the Financial Services industry
- Experience with Salesforce Financial Services Cloud and Marketing Cloud
At Pacific Life we are committed to a culture of belonging, a space where all employees are empowered to be authentic. One way we cultivate an inclusive culture is through our employee connection groups. The purpose of these employee-led groups is to offer a place to build community, connection, camaraderie, and a sense of belonging. Each group can be active in education, advocacy, recruitment, and community building throughout our organization. Learn more about our employee connection groups at https://www.pacificlife.com/home/corporate-responsibility/diversity-equity-inclusion.html.
Want to learn more about life at Pacific Life? Take an inside look at our company culture: Instagram.com/lifeatpacificlife.
Base Pay Range
The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.
$131,040.00 - $160,160.00
Your Benefits Start Day 1
Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.- Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
- Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
- Paid Parental Leave as well as an Adoption Assistance Program
- Competitive 401k savings plan with company match and an additional contribution regardless of participation
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.
- Just Posted
Financial Analyst
- Entravision Communications Corporation
-
Santa Monica, CA
FULL_TIME
- Summary Entravision Communications Corporation (NYSE: EVC) one of the fastest growing Hispanic multi-media companies, seeks a financial analyst in their corporate financial reporting group. Essential ...
- 2 Days Ago
Research Analyst
- Entravision Communications Corporation
-
Los Angeles, CA
FULL_TIME
- Summary Responsible for audience/market analysis, creating and performing sales/marketing presentations, and maintenance of all research-oriented software and materials. Essential Functions Creating a...
- 25 Days Ago
Billing and Subscription System Analyst
- Zoom Video Communications, Inc.
-
San Francisco, CA
FULL_TIME
- What you can expect You will provide functional solutions on the Zuora platform. It includes activities such as: version upgrade, system maintenance, enabling new subscription models, using out of box...
- 19 Days Ago
Lead Organizer
- LA Voice
-
Los Angeles, CA
FULL_TIME
- LA Voice Lead OrganizerOrganization:LA Voice believes all people have power and a voice. Every day we amplify that power by uniting diverse faith voices and equipping grassroots leaders to organize fo...
- 2 Days Ago
Community Organizer
- LA Voice
-
Los Angeles, CA
FULL_TIME
- Organization:LA Voice believes all people have power and a voice. Every day we amplify that power by uniting diverse faith voices and equipping grassroots leaders to organize for what their communitie...
- 4 Days Ago
Voice Communications Analyst jobs at Popular Companies
Lead Data Scientist
- Nucleix Ltd.
-
San Diego, CA
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Equity Research Analyst - Energy Policy
- Compass Point Research & Trading, LLC
-
Washington, DC
- Compass Point is a premier full-service investment firm providing a wide range of banking and research services to our c...
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Language Specialist
- U.S. Air Force Reserve
-
- Position Summary The intelligence we gather comes in many forms, often in a foreign language. Our Cryptologic Language A...
- 6/11/2024 12:00:00 AM
FP&A Analyst
- Pinnacle Transplant Technologies
-
Phoenix, AZ
- About Us Pinnacle Transplant Technologies is a multi-service tissue bank committed to honoring the gift of donation and ...
- 6/11/2024 12:00:00 AM
Junior Desktop Analyst - Junior Desktop Analyst
- Capgemini
-
Shelton, CT
- Hi there, Hope you are doing good Capgemini is hiring below position if you are interested Please apply here Junior Desk...
- 6/11/2024 12:00:00 AM
Director of Fundraising
- EqualSpace Sharespace & Incubator
-
Newark, NJ
- DefinedTalent is a partner of Equal Space LLC that serves as an incubator for diverse voices, ideas, and perspectives. T...
- 6/11/2024 12:00:00 AM
Senior Data Engineer
- Sirius XM
-
New York, NY
- Who We Are: SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Servic...
- 6/11/2024 12:00:00 AM
Staff Data Software Engineer, Conditional Access
- Sirius XM
-
New York, NY
- Who We Are: SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a n...
- 6/11/2024 12:00:00 AM
About California
California is a state in the Pacific Region of the United States. With 39.6 million residents, California is the most populous U.S. state and the third-largest by area. The state capital is Sacramento. The Greater Los Angeles Area and the San Francisco Bay Area are the nation's second and fifth most populous urban regions, with 18.7 million and 9.7 million residents respectively. Los Angeles is California's most populous city, and the country's second most populous, after New York City. California also has the nation's most populous county, Los Angeles County, and its largest county by area, S...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Voice Communications Analyst jobs
$69,993 to $90,293
Most Popular Cities in California for Voice Communications Analyst Jobs
What does a Voice Communications Analyst do?
Voice Communications Analyst in Springfield, IL
Primarily manages personal wireless communications services (PWCS).
January 30, 2020
Voice Communications Analyst in Lima, OH
Ultimately carriers will move to an all IP network with voice becoming another data application," Lee says.
January 21, 2020