User Liaison serves as a liaison between systems personnel and end users, such as a client or business unit. Provides systems analysis to ensure the needs of the user are met. Being a User Liaison may assist in system implementation or training. May require a bachelor's degree in area of specialty. Additionally, User Liaison typically reports to a manager or head of a unit/department. To be a User Liaison typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)
The authorized level of the position is Data Processing User Support Technician II. Applications are being accepted down to the Data Processing User Support Technician I in the event of recruiting difficulties.
Salary Range :
Data Processing User Support Technician I, SR-13 : $3,589.00 per month
Data Processing User Support Technician II, SR-15 : $3,884.00 per month
Provides training and assistance to users on system equipment, procedures and computer application programs. Conducts hands-on training in proprietary departmental information systems applications (e.
g. Financial Management System, Local School Accounting, Time & Attendance, eSIS, Form 7, Casual Payroll), including the installation and configuring of various applications, configuring network and VPN connections, proper procedures for bringing up and shutting down the equipment, keyboard operation, logging on and off the various systems, etc.
Prepares training outlines / lesson plans, visual aids, exercises and informational material. Provides training updates whenever new releases are acquired or existing programs are upgraded.
Troubleshoots both hardware and software computer problems including operating systems, internet, and problems with various applications, such as Microsoft Office, electronic mail, etc.
Assists users when problems occur. Diagnose causes for interruptions in processing and takes corrective action, as necessary, as defined in operating instructions or based on previous experience.
May consult manuals, vendors or higher-level data processing personnel for assistance. Determines if a service call should be placed or if the problem should be referred to higher-level data processing personnel.
Documents problems and resolutions for future reference. Participates in the testing of new software releases, identifies problems and recommends solutions.
performs rudimentary programming tasks, e.g. to generate ad hoc reports.
maintains the various servers in the training center; and keeps track of training center expenditures.
Basic Education Requirement : Graduation from high school, with satisfactory completion of courses demonstrating knowledge of English grammar, spelling and punctuation.
Experience which demonstrated knowledge of correct English grammar and usage; the ability to read, comprehend and apply written instructions;
and a high degree of verbal skill may be substituted for the required education. This experience may have been met from part-time and / or unpaid work.
There must, however, be evidence that participation was on a continuous basis but not necessarily on a full-time normal work basis.
Experience Requirements :
General Experience
Specialized Experience
Total Experience
Data Processing User Supp Tech I
1 year
2 years
3 years
Data Processing User Supp Tech II
2 years*
2 years
4 years
and to write simply and clearly.
Specialized Experience : Work experience which demonstrated effective use of personal computers, peripheral equipment (e.
g. printers, modems, disk drives, etc.), and a variety of applications (e.g. word processing, electronic mail, spreadsheet, data base management).
Of the required two years of work experience, at least one year must have involved providing assistance and advice to users in resolving hardware and software problems, which included identifying the nature of a variety of problems (i.
e. user error, printer error, system / network error) and resolving them based on previous experience, by consulting manuals, consulting with and / or referring problems to vendors or higher-level data processing personnel.
Substitutions Allowed :
Quality of Experience : Possession of the required number of years of experience will not in itself be accepted as proof of qualification for a position.
The applicant's overall experience must have been of such scope and level of responsibility as to conclusively demonstrate that the applicant has the ability to perform the duties of the position for which applicant is being considered.
Lifting Requirement : Applicants must possess the ability to lift / carry objects weighing up to 40 pounds unassisted. Salary : The advertised salary is based on full-time employment and includes shortage and school year differentials, if applicable.
Requirements : Applicants must meet all the requirements for the position they are seeking as of the date of the application, unless otherwise specified.
Unless specifically indicated, the required education and experience may not be gained concurrently. Calculation of experience is based on full-time, 40-hour workweeks.
Part-time experience is pro-rated. Example : Twelve months of experience at 20 hours / week is equivalent to six months of experience, not one year.
Also, hours worked in excess of 40 hours / week will not be credited. Example : Twelve months of experience at 60 hours / week is equivalent to one year of experience, not one and a half years.
Temporary Assignment : Claims of Temporary Assignment (TA) experience to meet the minimum qualification requirements must be verified and attached to the application using one of the options below :
A copy of the applicant’s TA History Report or equivalent system-generated report;
A signed letter from the applicant’s supervisor that includes the applicant’s name, his / her TA job title, the TA start and end dates (from mm / yy to mm / yy), his / her specific TA duties performed, and either the TA hours worked per week or total TA hours worked; or,
Copies of the applicant’s signed SF-10 Forms.
Documents : Attach all relevant supporting documents to your application. Documents that were attached to applications submitted before November 16, 2023 do not automatically attach or transfer to applications submitted on and after December 16, 2023.
All submitted documents become the property of the Hawaii State Department of Education.
Information about Temporary Positions : Temporary positions may be extended year to year, dependent upon funding and departmental needs.
Making yourself available for temporary positions increases your employment possibilities and may lead to permanent opportunities.
A person hired for a temporary position may also become a temporary employee upon satisfactory completion of the initial probation period of at least six months.
Once a temporary employee, you would be eligible to apply for promotion and transfer opportunities to permanent as well as other temporary positions.
You may also enjoy other rights and benefits as afforded to an employee in a permanent position, with the exception of return rights and placement rights associated with a reduction-in-force.
Last updated : 2024-06-08