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Sky Point Social Services is growing and looking for an experienced Program Manager to join our team! Please read the following description and apply if you resonate with this opportunity.

Questions? Contact us at 260.492.9334.

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REPORTS TO

Director of Programming

POSITION OBJECTIVE

Oversee, manage, and ensure compliance of a caseload of clients alongside other Program Manager(s). Provide leadership to Direct Support Professionals and ensure practices are in place to meet client's needs. Provide support and advocacy for individuals receiving services through the Indiana Medicaid Waiver.

JOB DESCRIPTION

Waiver Program Managers will be responsible for maintaining client files, meeting with staff and clients regularly, and helping ensure client's needs are being met. Responsibilities also include training, supervising, and supporting Direct Support Professionals in making sure clients are provided with meaningful days as outlined in their PCISP and Behavior Support Plan.

PRIMARY JOB DUTIES AND RESPONSIBILITIES

• Supervise, train, and provide guidance to the staff in accordance with state and federal regulations and the Sky Point Social Services’ policy and procedure manual.
• Participates as part of an interdisciplinary team in the development of each client’s Person-Centered Individual Support Plan (PCISP).
• Complete daily, weekly, monthly, and yearly documentation as required by Sky Point and state and federal regulations.
• Audit client files and ensure overall compliance of individuals served for the assigned caseload.
• Maintain in-home client files according to standards and protocol established.
• Communicate professionally with families, Case Managers, Behavioral Consultant, health care personnel, schools, landlords, employers, other providers, etc.
• Participate in Sky Point’s Leadership meetings, team meetings, and other departmental meetings, Annuals, Quarterlies, and other meetings as assigned.
• Conduct phone calls and face-to-face check-ins with individuals served to ensure their needs are being met.
• Advocate for individuals served by understanding the services provided.
• Implement training programs as specified in each client’s PCISP and Behavior Support Plan.
• Participate in performance assessments and discipline of assigned staff.
• Assist in the hiring, onboarding, orientation, and training of new Direct Support Professional(DSPs) hires.
• Maintain complete client files of individuals served.
• Assist staff in planning and implementing community-based, age-appropriate, recreational activities for the clients.
• Implement the required training protocol for new and existing staff.
• Build relationships with staff and perform job shadows on a regular basis.
• Regularly complete ongoing department and company improvement plans and projects.
• Report any suspected abuse, neglect, or exploitation to the supervisor or department head.
  Maintain employment-required documentation (current auto insurance, driver’s license), certification (i.e., Adult and Pediatric First Aid, CPR, and AED), and training (OSHA, Abuse & Neglect, etc.) as required to comply with federal, state and program requirements and standards.
• Perform other duties as assigned.
• Must maintain good attendance throughout employment.
• Comply with all standards to assure the health and safety of all individuals.
  

QUALIFICATION AND EDUCATION

• Preferred Bachelor’s degree in a Human Service or related field and two years of comparable work experience.
• Preferred knowledge of the Indiana Medicaid Waiver and its services.
• Preferred experience in supervising and leading employees
• High level of knowledge and efficiency in online systems (such as Google Suite) and user interface systems.
• Must be an independent worker and efficient in tasks with little oversight.
• Knowledge of basic mathematics and simple budget management.
• Serve as a member of the Sky Point Leadership Team and exhibit qualities of a leader.
• Must possess a commitment to the belief that all people have the right to dignity, respect, opportunity and full community inclusion.
• Must have a philosophy that is consistent with the Mission, Vision, and Core Values of the organization
  

ESSENTIAL JOB REQUIREMENTS/FUNCTIONS

1. Employee must be at least (18) years of age.
2. Employee must be able to read and write proficiently.
3. Employee must have and maintain an Indiana driver's license, and proof of good driving record.
4. Employee must be able to successfully complete all required training in the required time allotted.
5. Employee must be physically capable of transferring, assisting with transfers and lifting persons who require physical assistance.
6. Employee must be able to reach and bend as they assist participants with physical activities.