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Executive Flight Center is seeking Customer Service Representatives for our FBO Front Desk operation located at the Huntsville Executive Airport in Meridianville. At this General Aviation airport, we service Corporate, Personal/Private, and Military aircraft (everything except airlines).

Interested in Aviation? Do you enjoy meeting people? Do you have a passion for Customer Service?

As the first point of contact for pilots and passengers arriving at our FBO facility, you will greet and welcome them with a smile and positive attitude of professionalism.

Duties and Responsibilities:

- Assisting arriving traffic, pilots, and passengers with fuel orders, rental cars, catering orders, hotel reservations, and other local knowledge

- Greeting walkins, answering phone, talking with aircraft via radio

- Handling rental car reservations and completing rental car paperwork

- Anticipating the needs of both repeat customers and new visitors

- Taking accurate detailed fuel and aircraft service requests from pilots and crews by phone, radio, or in person

- Communicating aircraft service requests with the Line Tech staff where accuracy and safety considerations are paramount

- Monitoring the arrival, parking, refueling, loading, and departure of all aircraft

- Help pilots with bags of ice, clean and fill aircraft coffee pots

- Promoting sale of additional products and services

- Processing customer purchases, fuel transactions, and payments via POS system, cash, and credit card machines

- Balancing the sales, collections, credit card settlements at end of shift/day with reports

- Dispatching rental aircraft and flight instructors using the computer system insuring all appropriate documentation is in place for pilots before releasing aircraft

- Stocking pilot supplies display and arranging to promote visibility and sales

- Maintaining neatness and cleanliness in various areas of the terminal building including lobby, conference rooms, eating areas, pilot lounge, classroom, and restrooms

Required Skills and Abilities:

- Ability to work a flexible schedule - we are open 7 days a week from 7am til 8 pm (and earlier or later as necessary to meet customer needs). You must be available to work mornings, afternoons, evenings, weekdays, weekends as scheduled on a rotating basis.

- Basic computer skills including Windows-based software including, Word, Excel, Outlook, and the ability to learn the FBO POS and Scheduling software. Previous experience with FBO Manager or FlightBridge a plus.

- Ability to multi-task while maintaining a high level of accuracy and proficiency

- Strong organizational skills with attention to detail.

- Previous Customer Service or aviation experience preferred.

- Minimum of 18 years of age.

The successful CSR candidate will be detail-oriented, well-organized, professional in appearance and conduct, able to develop a friendly rapport, and able to complete necessary tasks with minimal or no supervision.

An enthusiastic, customer-based service-oriented attitude is required. A superior customer experience is our highest priority.

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Communication method(s) used:

• Phone
• In person

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person