Technical Support Manager jobs in Indiana
Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Technical Support Manager jobs
Technical Support Manager
- Lloyds Bank Corporate & Institutional
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Edinburgh, IN
FULL_TIME
-
Job Description
JOB TITLE: Technical Support Manager
SALARY: £42,120-46,800 per annum
LOCATION: Edinburgh Port Hamilton
HOURS: Full-time – 35 hours per week
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
About This Opportunity
About Colleague IT Services
At Lloyds Banking Group we're driven by a clear purpose to Help Britain Recover, then Prosper. Across the Group, our colleagues are passionate about making a difference to customers, businesses and communities. And as the UK's largest retail and commercial bank, we have a footprint that touches nearly every community and household across the UK.
Helping our colleagues support our customers with their day-to-day needs has never been more important.
Key Responsibilities- Act as a point of technical expertise within Colleague IT Services.
- Identify possible service improvements, collaborating and influencing both business and IT teams across all divisions to deliver service and/or provide support services.
- Identify shortcomings in existing processes, systems and procedures, collaborating and influencing both business and IT teams across all divisions to deliver service improvements and/or prove support services.
- Utilise ServiceNow to analyse impact of new and existing programmes, processes and procedures, taking ownership of any critical issues / complaints and provide operational support to the Service Desk analysts.
- Support the day-to-day management of the wider service desk whilst supporting management in delivering the overall service, ensuring departmental SLAs and important metrics are attained.
We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.
What You’ll Need
Essential Technical capabilities- In-depth knowledge of Windows Operating System and prior experience of supporting colleagues on this OS
- Excellent knowledge and troubleshooting experience with Microsoft Office 0365/Office 2016 (Outlook, Word, Excel & PowerPoint).
- Experience in using both MS Azure Active Directory and MS Endpoint Manager (MEM) admin centre
- Experience of the Microsoft Manage Device (MMD) environment/platform
- Experience in supporting colleagues both at home and in the office, including the nuances of home configurations including peripheral connectivity and solving personal Wi-Fi issues
- Basic knowledge of Active Directory would be a useful but not essential
- Previous use of ServiceNow for incident management useful but training will be provided
- Knowledge of Smart Phone technology (Samsung/iPhone), especially with regards to Mobile Application Manager and Microsoft Authenticator
- Any scripting experience with PowerShell would be useful
- Working knowledge of Power BI reporting (both desktop and web versions)
- A generous pension contribution of up to 15%
- An annual bonus award, subject to Group performance
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 28 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
- 8 Days Ago
Manager Technical Support
- Slack Technologies, LLC, a Salesforce company
-
Indianapolis, IN
FULL_TIME
- To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success GroupJob DetailsMANAGER ...
- Just Posted
Product Support/Technical Manager
- Outdoor Concepts, Inc
-
Bluffton, IN
FULL_TIME
- Duties include: Check for cancellations Pull/ship used parts Quality check, warranty check and inspect new items Review RMA for warranty purposes Organize and count warranty items Review blogs and lis...
- 18 Days Ago
IT Technical Services Analyst
- IT Support
-
Mishawaka, IN
FULL_TIME
- The difference begins with team members who are deeply committed to not merely meeting, but exceeding our guests' expectations every day. This commitment carries through to upper management and our Co...
- Just Posted
Maintenance Manager
- Rise Technical
-
Greenfield, IN
FULL_TIME
- Maintenance Manager$120,000 - $140,000 Bonus Training 401K health insurance Dental Medical PTO Holiday Other benefitsGreenfield, IndianaAre you a Maintenance Manager looking to become a key figure in ...
- 15 Days Ago
Project Manager (Commercial Construction)
- Rise Technical
-
Indianapolis, IN
FULL_TIME
- Project Manager (Commercial Construction)$85,000 - $95,000 Excellent Benefits Package Bonuses!Indianapolis, IndianaAre you a Project Manager looking for the opportunity to play a key role in large sca...
- 2 Days Ago
Technical Support Manager jobs at Popular Companies
Technical Support Manager
- Spectrum Staffing Services/HRStaffers Inc.
-
- SUMMARY The Technical Support Manager is responsible for the hiring, development and retention of the Technical Support ...
- 6/12/2024 12:00:00 AM
Technical Support Manager
- ESET North America
-
San Diego, CA
- WHO IS ESET: We are a global digital security company, protecting millions of customers and thousands of companies world...
- 6/12/2024 12:00:00 AM
Technical Support Manager
- K2 Partnering Solutions
-
Dallas, TX
- One of our esteemed client is looking to hire a seasoned Technical Account Manager to ideally work in a hybrid model in ...
- 6/12/2024 12:00:00 AM
Technical Support Manager
- Lone Star National Bank
-
Pharr, TX
- Job Details Job Location MAS Building - Pharr, TX Summary The Technical Support Manager will oversee the Help Desk Suppo...
- 6/11/2024 12:00:00 AM
Technical Support Manager
- Storm2
-
Bellevue, WA
- ⚡Position: Technical Support Manager (Escalations) 🌎Location: Seattle WA (Hybrid) ⚡Company: FinTech/Payments 💸 Salary:...
- 6/10/2024 12:00:00 AM
Technical Support Manager
- Haivision MCS
-
Atlanta, GA
- Technical Support Manager The Technical Support Manager (TSM) is responsible for ensuring the delivery of first-class su...
- 6/10/2024 12:00:00 AM
POS Technical Support Manager
- Optimus - People. Solutions. Delivered.
-
Houston, TX
- A key Optimus client is needing a POS Technical Support Manager for their retail petroleum business. The candidate will ...
- 6/9/2024 12:00:00 AM
Technical Support Manager-MRI
- MXR Imaging, Inc.
-
Manasquan, NJ
- MXR - The Imaging Solutions Company (MXR) is one of the largest independent providers of diagnostic imaging equipment sa...
- 6/8/2024 12:00:00 AM
About Indiana
Indiana /ˌɪndiˈænə/ (listen) is a U.S. state located in the Midwestern and Great Lakes regions of North America. Indiana is the 38th largest by area and the 17th most populous of the 50 United States. Its capital and largest city is Indianapolis. Indiana was admitted to the United States as the 19th U.S. state on December 11, 1816. Indiana borders Lake Michigan to the northwest, Michigan to the north, Ohio to the east, Kentucky to the south and southeast, and Illinois to the west.
Before becoming a territory, various indigenous peoples and Native Americans inhabited Indiana for thousands of ye...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$124,255 to $165,577
Most Popular Cities in Indiana for Technical Support Manager Jobs
What does a Technical Support Manager do?
Technical Support Manager in Anaheim, CA
The Technical Support Manager will provide leadership and management of the Technical Division which is responsible for the full life cycle of all technology products and services.
January 07, 2020
Technical Support Manager in Melbourne, FL
The job of a manufacturing technical support manager is to plan and supervisor all technical repair, maintenance, upgrade and installation works of technical aspects such as machinery, spare parts and electrical fittings.
February 08, 2020
Technical Support Manager in Fort Smith, AR
Serve as the top-line escalation point for high-priority support cases including overall triage and management.
December 29, 2019