Technical Support Analyst jobs in Arkansas
Recently Added Technical Support Analyst jobs
Technical Support Analyst
- Dillard's Inc.
-
Little Rock, AR
FULL_TIME
-
THE OPPORTUNITY
Dillard's is seeking a Technical Support Analyst to work at the Data Center located in downtown Little Rock, Arkansas. You must be able to work a flexible schedule which includes weekends, holidays, and night shifts.
The primary focus of this position is to assist users of Dillard's Information Technology services who are experiencing complex procedural or operational problems with the use of IT applications, hardware, or services. This position is also responsible for executing, monitoring, and resolving issues with batch processing.
THE TEAM
The Technical Support Analyst works as part of the IT Operations and Technical Support team. The IT Operations side is responsible for data center operations and batch processing. The IT Technical Support side is the primary point of contact for all Dillard's associates who are having problems with Dillard's IT resources. This is a great career opportunity with plenty of room for advancement into other areas within the company.
WHAT YOU WILL DO- Provide technical software, hardware, and network problem resolution to all IT resource users by performing question/problem diagnosis and guiding users through step-by-step solutions
- Must be able to function independently
- Handle phone and email support for moderate system or content issues
- Identify, resolve, and escalate issues when necessary
- Clearly communicate technical solutions in a user-friendly, professional manner
- Record interactions in our service ticket database
- Identify and document resolution to recurring inquiries
- Occasionally assist other staff members and monitor open tickets to ensure timely and effective resolution
- Provide equipment upgrade and maintenance assistance to personnel at all Dillard's operating locations
- Ensure all batch processes are started and completed in a timely manner
- Authorization to work in the United States without sponsorship
- At least two years of experience working in help desk or technical support call center environments
- Excellent problem-solving and decision-making skills
- Excellent verbal and written communication skills
- Must possess a customer-friendly attitude with the ability to work in a fast-paced team environment
- Must be able to work a flexible schedule, which includes weekends, holidays, and after-hours
- Must be able to take periodic training rotations on the overnight shift
- Previous customer service experience
- Experience in an I.T. call center or I.T. help desk environment
- Previous experience in a network operations field
- Develop a working knowledge of ServiceNow ticketing system.
- Begin to learn first-level IT Technical Support incidents under the supervision of a trainer.
- Have the ability to work all first level technical support incidents with minimal supervision.
- Be able to work independently with the entire team and start the process of learning advanced technical support functions when the time is available to do so.
- 11 Days Ago
Technical Support Analyst
- Dillards
-
Little Rock, AR
FULL_TIME
- THE OPPORTUNITY Dillard’s is seeking a Technical Support Analyst to work at the Data Center located in downtown Little Rock, Arkansas. You must be able to work a flexible schedule which includes weeke...
- 10 Days Ago
Production Control Technical Support Analyst
- Dillards
-
Little Rock, AR
FULL_TIME
- THE OPPORTUNITY Dillard’s is seeking a Production Control Technical Support Analyst to work the night shift at the Data Center located in downtown Little Rock, Arkansas. You must be able to work a fle...
- 10 Days Ago
Production Control Technical Support Analyst
- Dillard's Inc.
-
Little Rock, AR
FULL_TIME
- THE OPPORTUNITYDillard's is seeking a Production Control Technical Support Analyst to work the night shift at the Data Center located in downtown Little Rock, Arkansas. You must be able to work a flex...
- 12 Days Ago
IT Analyst
- IT Analyst
-
Little Rock, AR
FULL_TIME
- At CalArk, we respect what you have to offer. Our industry-leading wages and benefits ensure you always feel appreciated for what you individually bring to our team. Your talent has a home with us.
- Just Posted
Financial Analyst
- Synerfac Technical Staffing
-
North Little Rock, AR
FULL_TIME
- The Financial Analyst is primarily responsible for cost analysis, capital project accounting and financial analysis to support all facilities. Essential Job FunctionsReviews gross margins for all prod...
- 5 Days Ago
Technical Support Analyst jobs at Popular Companies
Technical Support Analyst
- Akkodis
-
Louisville, KY
- Job Responsibilities: Troubleshooting technical issues from the end users Gathering the proper information and escalatin...
- 6/11/2024 12:00:00 AM
Technical Support Analyst
- GalaxE.Solutions
-
Pittsburgh, PA
- Computer hardware diagnostic, troubleshooting, configuration, and refresh. Software installation and troubleshooting. Vo...
- 6/10/2024 12:00:00 AM
Technical Support Analyst
- STRATACACHE GROUP
-
Dayton, OH
- Job Details Job Location Needmore - Dayton, OH Position Type Full Time Education Level High School Job Category Informat...
- 6/10/2024 12:00:00 AM
Technical Support Analyst
- Optomi
-
Grapevine, TX
- Technical Support Analyst (On-site) *This position will require an on-site presence in Grapevine, TX* Optomi, in partner...
- 6/10/2024 12:00:00 AM
Technical Support Analyst
- JBA International
-
Washington, DC
- https://www.linkedin.com/jobs/view/3688098955/?eBP=CwEAAAGLjT4m_cYlcVZPNb6v-DuAe6E444kUtUApzaFt3O-9JP92fN5L8GjuCAA-RlQxY...
- 6/9/2024 12:00:00 AM
Technical Support Analyst
- Allegiance Bank
-
Houston, TX
- A technical support analyst is responsible for providing technical assistance and support to end-users, troubleshooting ...
- 6/9/2024 12:00:00 AM
Technical Support Analyst
- Children's Hospital Association
-
Lenexa, KS
- Job Description Become a champion for children's health with a career at CHA. We serve with purpose and passion to help ...
- 6/8/2024 12:00:00 AM
Technical Support Analyst
- Cynet Systems
-
Warrenton, VA
- Job Description: Skills: Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Mi...
- 6/7/2024 12:00:00 AM
About Arkansas
Arkansas (/ˈɑːrkənsɔː/ AR-kən-saw)[c] is a state in the southern region of the United States, home to over 3 million people as of 2018. Its name is of Siouan derivation from the language of the Osage denoting their related kin, the Quapaw Indians. The state's diverse geography ranges from the mountainous regions of the Ozark and the Ouachita Mountains, which make up the U.S. Interior Highlands, to the densely forested land in the south known as the Arkansas Timberlands, to the eastern lowlands along the Mississippi River and the Arkansas Delta.
Arkansas is the 29th largest by area and the 33rd...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Analyst jobs
$33,018 to $42,017
Most Popular Cities in Arkansas for Technical Support Analyst Jobs
What does a Technical Support Analyst do?
Technical Support Analyst
Act as the first point of contact for all technical support issues for the entire Gersh user community for all hardware and software applications.
March 22, 2023
Technical Support Analyst in Rome, NY
Enter, monitor, and update support desk tickets in the Tracking System trouble ticket system to track progress and resolution of customer issues.
February 09, 2023
Technical Support Analyst in Riverview, FL
Solve issues independently by using past experience as well as various methods of online research and reading of manuals.
March 07, 2023