Technical Customer Support Manager jobs in Louisiana
The IT Service Desk Manager ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Manages the staff and operations of an organization's technical help desk. Being an IT Service Desk Manager identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. In addition, IT Service Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The IT Service Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as an IT Service Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Technical Customer Support Manager jobs
- H2O Incorporated
-
Lafayette, LA
FULL_TIME
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Are you driven by the thrill of tackling technical challenges and delivering top-notch customer service? Do you thrive in environments where every solution you provide makes a real difference to the customer experience? If you're passionate about problem-solving and providing exceptional support, then we have an exciting opportunity for you as a Customer Technical Support Manager at H2O LLC.
Company Description
H2O Incorporated has been a leading provider of water treatment systems for over 35 years. Specializing in the offshore oil and gas and marine markets, we offer complete, industry-leading solutions that satisfy all water treatment needs. Our worry-free solutions are customized, easy to use, and meet all government regulations. With a diverse team and a global service network, we are confident in the quality of our products and services.
Role Description
This is a full-time on-site role for a Customer Technical Support Manager located in Lafayette, Louisiana. The Customer Technical Support Manager's responsibilities will involve managing support tickets, providing timely technical assistance, and ensuring customer satisfaction through effective communication and collaboration with internal teams.
Qualifications
- Must be in or able to relocate to Lafayette, Louisiana, US
- Bachelor's degree in a relevant field OR 3 years of experience in customer service or technical support role
- Customer Satisfaction, Customer Support, and Customer Service skills
- Analytical Skills and Technical Support experience
- Excellent communication and problem-solving skills
- Ability to effectively manage customer support channels
- Experience in the Oil & Gas is a plus
Benefits
- 401(k) Matching
- Health, Dental, and Vision Insurance
- Time Off Options
Application Process
If you are a qualified candidate with the necessary skills and experience, we invite you to apply and join our team to contribute to the success of our cutting-edge water treatment products.
To apply, you can also send your resume and a cover letter outlining your qualifications and relevant experience to humanresources@h2oinc.com. Please include the subject line: "Application for Customer Technical Support Manager - [Your Name]."
H2O LLC is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. We look forward to welcoming talented professionals to our team who share our commitment to excellence.
- 10 Days Ago
- Wonder Works Construction Corp.
-
Orleans, LA
FULL_TIME
- Company DescriptionWonder Works is one of the most respected Development and Construction firms in the Tri-State area that have earned its reputation by building with integrity and quality since 1987....
- 4 Days Ago
- Wonder Works Construction Corp.
-
DeRidder, LA
FULL_TIME
- Company DescriptionWonder Works is one of the most respected Development and Construction firms in the Tri-State area that have earned its reputation by building with integrity and quality since 1987....
- 15 Days Ago
- Atlas Copco Compressors LLC -North America Customer Center
-
Orleans, LA
FULL_TIME
- Key Account Manager, CNG/RNG, Compressor Technique - Remote Functional area: Sales Country: United States City: Houston, TX , New Orleans, LA Company name: Atlas Copco Compressors LLC Date of posting:...
- 24 Days Ago
- GAT Airline Ground Support
-
Kenner, LA
FULL_TIME
- Job SummaryAs a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers ...
- 8 Days Ago
- Healthcare Support
-
, LA
CONTRACTOR
- Hospice Case Manager RN HealthCare Support is actively seeking Travel Hospice Case Manager RNs for a 13-week contracts located in multiple cities across Louisiana: Covington, Baton Rouge, Hammond, Laf...
- 3 Days Ago
Technical Customer Support Manager jobs at Popular Companies
- Roper Whitney
-
Rockford, IL
- $500 sign on bonus available. PURPOSE/FUNCTION/SUMMARY As a Customer Technical Support professional at Roper Whitney LLC...
- 6/10/2024 12:00:00 AM
- Addison Group
-
Gaithersburg, MD
- Position: Client Technical Support Specialist Location: Gaithersburg, MD - 3 days onsite Are you looking for a growth op...
- 6/10/2024 12:00:00 AM
- Cast & Crew Entertainment Services, LLC
-
Atlanta, GA
- **Technical Customer Support** at Cast & Crew Entertainment Services, LLC Atlanta, Georgia **About Cast & Crew**We enabl...
- 6/10/2024 12:00:00 AM
- Y Combinator
-
San Francisco, CA
- **Technical Customer Support** **$50 - $80** **Location** San Francisco, CA, USA / Remote **Job Type** Full-time **Exper...
- 6/9/2024 12:00:00 AM
- MoeGo
-
- Our Mission: The technology in the $130-billion pet industry is antiquated, and it has caused significant friction for t...
- 6/7/2024 12:00:00 AM
- ZYBRA
-
Fort Lauderdale, FL
- Company Description Zybra is a leading provider of state-of-the-art automated bike rental systems based in Fort Lauderda...
- 6/7/2024 12:00:00 AM
- Azena
-
Walnut Creek, CA
- Job Description Job Description JOB OBJECTIVES: The Technical Customer Support Manager will be responsible for managing ...
- 6/7/2024 12:00:00 AM
- Wellspring Wireless Inc
-
Bensalem, PA
- Job Description Job Description H2O Degree is a Bensalem, PA manufacturer of wireless electronic water meters and energy...
- 6/7/2024 12:00:00 AM