Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Work Location: Jefferson, Arkansas
Successful candidates will support a laboratory on-site to meet the general laboratory IT needs and to provide LIMS software support to end users. Candidates must be able to commute and work in Jefferson, Arkansas Monday through Friday. Assignments may include remote support for other laboratories in the U.S. and infrequent travel for in-person support.
We are looking for a go-to personality confident in laboratory IT support with a laboratory, Med Tech, or BioMedical IT background, who will convey that confidence to scientific analysts. The role of the IT Laboratory Support Specialist is to provide first line IT support to analysts for lab instrumentation installation, maintenance, and retirement. We will train and prepare the successful candidate on the Laboratory Information Management System (LIMS) to provide support to end users of the current software. A successful candidate will also be able to work remotely with end users with varied skill levels and be sensitive to the urgency of their requests.
The Laboratory IT Support Specialist is responsible for resolving support requests to meet customer satisfaction and continuous service delivery demands. In a fast-paced, secure environment, IT Lab Support staff log service requests, troubleshoot issues, work with reimaging systems, back up of data, and work with instrumentation contractors. With appropriate training, they may configure the LIMS system for inventory management, equipment management, and analytical entries.
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Requirements
About Us
Precise Software Solutions, Inc., an SBA 8(a) program participant, is an innovative small business with a proven record of success delivering quality services and solutions to government organizations. A CMMI Level 3 company, Precise serves as a trusted advisor to senior technology executives and helps government agencies enhance and expand their information technology capabilities. Precise helps their customers capitalize on the efficiencies offered by technological advancements and ensures the integrity of their IT systems and programs so they can perform their public mission more effectively. The company is known for delivering agile and innovative solutions and specializes in strategic consulting, system modernization and integration, digital transformation and experience, infrastructure and cloud implementation, and data management and analytics.
Benefits and Perks
Job Type: Full-time
Pay: Up to $105,000.00 per year
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Work Location: In person