Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Develop, maintain, and enhance complex and diverse software systems. Analyze user requirements to derive software design and performance requirements. Debug existing software and designs and codes new software or modify existing software to add new features. Recommend new technologies and processes for complex software projects. Serve as the technical lead of multiple software development teams. Select the software development process in coordination with the client and system engineering. Ensures quality control of all developed and modified software.