Retail Store Customer Service Representative processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. May assist with purchases and returns. Being a Retail Store Customer Service Representative typically requires a high school diploma. Typically reports to a supervisor. The Retail Store Customer Service Representative works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
James Allen is the fastest growing online retailer of diamond engagement rings. Providing a virtual diamond shopping experience that rivals a storefront, James Allen focuses on the customer experience. From our highly trained Consultants, to our 360° viewing technology, virtual try on feature, and 30x magnification, James Allen is able to provide customers with the ability and confidence to see the diamond before they purchase.
At James Allen, we provide customers with a consultative, customer advocate based experience; presenting merchandise and detailed information on features and benefits that fit the customer’s needs.
We provide paid training on diamonds, gemstones, & jewelry, as well as, ongoing training to assist in the growth and development of your career with James Allen.
Two plus years of experience required handling high touch customers and account resolution.
Responsibilities
Requirements
Benefits
Benefits including medical, dental, vision and prescription insurance (full-time Team Members)
Job Type: Full-time
Work Remotely
Compensation
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Expected hours: 40 per week
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Work Location: In person