Professional Services Director - Healthcare jobs in Colorado

The director of client services is responsible for big-picture strategy, planning and program execution, as well as the day-to-day management of client relationships. The Director will proactively steward and advise clients toward achieving agreed upon goals and objectives.

Duties and Responsibilities include but are not limited to:

• Onboard new clients and be familiar with all agreed upon scope of services.

• Research the client's organization, industry, and competitive landscape.

• Provide a seamless client experience and ensure the success of designated client programs based on client goals, objectives, tactics, and budget.

• Work closely with Client Services Partners to prepare and lead all client meetings.

• Exhibit a clear demonstration of proactive ways dovetail can bring high value to each client.

• Strategically manage client deliverables efficiently and effectively.

• Use tools provided by the company to track, update, and manage programs effectively.

• Approve final drafts of content (press releases, blog posts, social media, articles, ad copy, email campaigns, etc.) prior to client delivery.

• Lead direct reports in a clear and consistent manner and support their growth.

• Work collaboratively with leadership to ensure the firm’s success and strategic goals are well supported.

• Develop collaborative relationships with clients and all team members.

• Attend and participate in regularly scheduled internal meetings.

• Support agency marketing and business development initiatives.

• Professionally represent the company and be a brand ambassador, attend sponsored events and Strategic Community Investment opportunities.

• Understand, live by, and share dovetail solutions core values.

• Performs other duties as assigned. Requirements:

• BA/BS in marketing, public relations, communications, or business.

• 5-8 years in public relations (in-house experience aplus),or related industry.

• Proficient in Microsoft Office applications, Macsystems, virtualand Google applications.

• Extensive practical use and application of AP-style writing.

• Ability to track time accurately and transparently in digital platform daily.

• Proficient with Meltwater (Media Software) platform a plus.

• Proficient in client reporting programs and systems