Patient Experience Manager jobs in Colorado
Recently Added Patient Experience Manager jobs
Manager, Patient Experience
- DaVita Kidney Care
-
Denver, CO
FULL_TIME
-
2000 16th Street, Denver, Colorado, 80202, United States of America
As a Patient Experience (PX) Team, we want patients to feel safe, cared about, empowered and hopeful, so that they can live fulfilling lives. We work alongside other teams to better understand the experience of our patients and enact changes to improve aspects of their care to achieve this goal.
The Patient Experience Manager will support efforts to understand and enhance experiences across patient touchpoints. This manager will play a key role in driving programmatic interventions—such as patient service standards (e.g. WE CARE), underperformance management, and business routines—that generate data-driven actions to improve patient experience. The Patient Experience Manager will also foster a patient-centric culture through strategic teammate and patient communications.
This role requires the ability to thrive in a fast-paced and team-oriented environment. A successful individual will be organized, detail oriented, able to balance multiple priorities at once and a proactive communicator.
Essential Function
Data Analysis, Program Design, and Execution: Owns the planning, creation, and execution of interventions to improve patient experience.- Performs data analysis to conceive of, design, and plan programs, pilots, and strategies to create scaled improvements to patient experience.
- Partners with relevant stakeholders to develop and execute interventions while ensuring seamless workflows and alignment with business objectives.
- Maintains and continuously improves existing customer service standards program. Ensures approach is informed by patient insights and perception data.
- Designs and executes project strategy and goals, measures outcomes and delivers results with support of leaders.
- Manages projects from concept to execution and can prioritize and organize multiple projects simultaneously.
- Effectively collaborates, problem solves, and engages stakeholders to drive outcomes.
- Able to leverage data to turn insights into action and measure the impacts of those actions.
Strategic storytelling: In close partnership with other teams, design stories that communicate the value of patient-centric routines and interventions to drive additional action.
Drive patient communication alignment: Working closely with the Director of Patient Experience and other leaders, support the effort to understand patient communication use cases and drive consistency in standards for physical and digital communications.
Education And Experience- 4-6 years relevant experience
- Bachelors degree required
- Healthcare experience preferred
- Experience in change management or Training and Development helpful but not required
- Strong written, verbal, and interpersonal communication skills
- Understanding of communication strategy, content development, and channel delivery helpful but not required
- A "community first, company second" culture based on Core Values that really matter.
- Clinical outcomes consistently ranked above the national average.
- Award-winning education and training across multiple career paths to help you reach your potential.
- Performance-based rewards based on stellar individual and team contributions.
- A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
- Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.
Why wait? Explore a career with DaVita today.
Go to http://careers.davita.com to learn more or apply.
What We’ll Provide:
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
- # LI-CM2
Applications are accepted on an ongoing basis.
Salary/ Wage Range
$75,200.00 - $110,400.00 / year
Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits - 2 Days Ago
Project Manager, Patient Experience
- DaVita Kidney Care
-
Denver, CO
FULL_TIME
- 2000 16th Street, Denver, Colorado, 80202, United States of AmericaAt DaVita, we find that our best leaders are those who create an inspiring vision for the future and empowers their team to achieve s...
- 20 Days Ago
Sr. Manager Patient Experience, Engagement Strategist
- DaVita Kidney Care
-
Denver, CO
FULL_TIME
- 2000 16th Street, Denver, Colorado, 80202, United States of AmericaAt DaVita, we find that our best leaders are those who create an inspiring vision for the future and empowers their team to achieve s...
- Just Posted
Patient Experience Specialist
- Serenity Healthcare
-
Denver, CO
FULL_TIME
- Patient Experience Specialist Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having responsibility to support these patients may be triggering for some pe...
- 5 Days Ago
Patient Experience Concierge
- Presbyterian/St. Luke's Medical Center
-
Denver, CO
FULL_TIME
- Hourly Wage Estimate: $20.25 - $30.38 / hour Learn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used ...
- 1 Month Ago
Patient Experience Specialist
- Hearing Care Solutions
-
Greenwood, CO
FULL_TIME
- The Patient Customer Service Representative role is responsible for guiding patients through the HCS program and appointment process. Salary: $19- $19.50 per hour, with opportunity for performance-bas...
- 2 Months Ago
Patient Experience Manager jobs at Popular Companies
Patient Experience Manager 2
- Sodexo
-
ARLINGTON, VA
- Unit Description: Let your passion for people be the driver of your success at Sodexo. Through your leadership, your tea...
- 6/12/2024 12:00:00 AM
Patient Experience Manager 1
- Sodexo
-
WORCESTER, MA
- Unit Description: Patient satisfaction drives you towards success. Knowing you made a difference motivates your personal...
- 6/11/2024 12:00:00 AM
Patient Experience Manager - Somerset, NJ
- Compass Group
-
New Brunswick, NJ
- Patient Experience Manager - Somerset, NJClick Here to Apply OnlineJob Description Crothall Healthcare Salary: $60,000Ot...
- 6/11/2024 12:00:00 AM
Patient Experience Manager - Elmhurst, NY
- Compass Group
-
Elmhurst, NY
- Patient Experience Manager - Elmhurst, NYClick Here to Apply OnlineJob Description Crothall Healthcare Salary: 62,400 - ...
- 6/11/2024 12:00:00 AM
Patient Experience Manager 2
- Sodexo
-
PHILADELPHIA, PA
- Unit Description: Working together, supporting your team, reaching for the best in a high-volume, high paced environment...
- 6/10/2024 12:00:00 AM
Patient Experience Manager (Concierge)
- University of Miami Miller School of Medicine
-
Miami, FL
- Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click he...
- 6/8/2024 12:00:00 AM
Patient Experience Manager (Concierge)
- University of Miami
-
Miami, FL
- Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click he...
- 6/8/2024 12:00:00 AM
PATIENT EXPERIENCE MANAGER, Houston, TX
- Compass Group USA Inc
-
Houston, TX
- Morrison Healthcare Position Title: PATIENT EXPERIENCE MANAGER (TXMedCtr), Houston, TX Salary: $52,000 - $63,000 Morriso...
- 6/8/2024 12:00:00 AM
About Colorado
Colorado (/ˌkɒləˈrædoʊ, -ˈrɑːdoʊ/ (listen), other variants) is a state of the Western United States encompassing most of the southern Rocky Mountains as well as the northeastern portion of the Colorado Plateau and the western edge of the Great Plains. It is the 8th most extensive and 21st most populous U.S. state. The estimated population of Colorado was 5,695,564 on July 1, 2018, an increase of 13.25% since the 2010 United States Census.
The state was named for the Colorado River, which early Spanish explorers named the Río Colorado for the ruddy silt the river carried from the mountains. The...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Patient Experience Manager jobs
$77,845 to $120,890
Most Popular Cities in Colorado for Patient Experience Manager Jobs
What does a Patient Experience Manager do?
Patient Experience Manager
Serves as a resource and advisor to department staff and hospital leaders regarding project management including in the areas of patient experience and change management and including relevant tools and practices.
March 26, 2022
Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize.
March 26, 2022
Collaborates with internal & external experts to implement evidence-based Service Excellence / Patient Experience tools and processes throughout acute care hospitals.
March 22, 2022
Demonstrates knowledge of and supports hospital mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality statements, corporate compliance plan, customer service standards, and the code of ethical behavior.
February 14, 2022
Develops, coordinates, implements and evaluates content related to patient experience programs offered across the organization to all personnel, leadership as well as front line staff in clinical and administrative settings.
January 08, 2022
Collaborate with leadership and medical staff to develop and implement strategic initiatives, identifying and establishing long-and short-term priorities that improve the patient, provider and team member experience.
October 27, 2021