Outbound Contact Center Supervisor jobs in Alabama
Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Outbound Contact Center Supervisor jobs
Contact Center Supervisor
- Sequence Health
-
Cullman, AL
FULL_TIME
-
We are searching for a dedicated, supportive Supervisor who can coach and motivate agents as they field calls from patients. The Supervisor will be involved in hiring employees, assisting in the training process, and managing ongoing employee development/career pathing programs. They will support teams after training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and feedback. You should be analytical, supportive, and prepared to act as a resource to development for your team. You must lead by example and invest genuinely in your team for the continued growth and success of the company, our clients, and our employees.
Who We Are
Sequence Health is a leading healthcare management company committed to serving our clients and their patients with high quality customer service using the latest computer and phone technology. We seek individuals that not only can perform work independently but also enjoy being part of a team and like to continuously learn and grow. We are growing and looking for people that want to grow with us. The mission at Sequence Health is to provide superior patient engagement solutions to healthcare organizations that significantly increase their lead capture, lead conversion to patient, and ultimately dramatically increase top line revenues while streamlining internal office operations.
To succeed as a Supervisor, you should be focused on helping your team build necessary skills and knowledge so they can better support patients and customers. You should be supportive, communicative, and attentive.
Contact Center Supervisor Responsibilities:- Hire, train, and prepare agents and Team Leads to provide high quality service
- Ensure SLAs are met, including fielding calls when there is high demand
- Ensure agents understand and comply with all departmental objectives, performance standards, and policies
- Support Team Leads and answer agent questions regarding best practices or difficult calls
- Attend and provide updates to clients during scheduled calls.
- Handle client escalations about service.
- Identify operational issues and suggest possible improvements
- Monitor and evaluate Team Lead and agent performance, providing learning opportunities, and coaching and counseling as needed
- Manage agent attendance, including time off planning, timecard corrections and attendance counseling
- Prepare reports and analyze data to assist management as they determine call center goals
- Work with other supervisors and management team members to support agents, maximize customer satisfaction and plan for growth
- Lead by example
- High School Diploma or equivalent, but more education, especially in management, is preferred
- Call center, customer service, or supervisory experience may be required
- Proficiency with technology, especially computers, software applications, and phone systems
- Exceptional verbal and written communication skills
- Ability to coach, train, and motivate employees and evaluate their performance
- Excellent problem solving, leadership, and customer service skills
- Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours
avBsQ8yxXr - 16 Days Ago
Supervisor contact center
- Sequence Health
-
Cullman, AL
FULL_TIME
- We are searching for a dedicated, supportive Supervisor who can coach and motivate agents as they field calls from patients. The Supervisor will be involved in hiring employees, assisting in the train...
- 16 Days Ago
Contact Center Supervisor
- Cadence Bank
-
Birmingham, AL
FULL_TIME
- DescriptionWhat The Role Is Monitor and assess customer service standards of individual specialists and recommend training. Frequently communicate ideas and concerns with upper management of the Call ...
- 18 Days Ago
Contact center
- Avadian Credit Union
-
Huntsville, AL
FULL_TIME
- Apply Senior Contact Center Advocate Full-Time Huntsville, AL Contact Center Apply Job Type Full-time Description Senior Contact Center Advocate - Full-Time Rate : $23 per hour Comprehensive Benefits ...
- 20 Days Ago
Contact Center Manager
- Ashley HomeStore
-
Bessemer, AL
FULL_TIME
- Strategically lead and develop a team of 10 customer care representatives to improve and enhance the customer experience by setting and maintaining clear accountable performance measures. Help define ...
- 5 Days Ago
Contact Center Agent
- Guardian Credit Union External
-
Montgomery, AL
FULL_TIME
- Handles a variety of member service calls in a prompt, courteous and professional manner including calls that require problem resolution Major Duties and Responsibilities Works with internal customers...
- 5 Days Ago
Outbound Contact Center Supervisor jobs at Popular Companies
Contact Center Supervisor
- CDR Maguire
-
Miami, FL
- Contact Center Supervisor will assist remote agents as they answer questions, handle daily concerns, and provide support...
- 6/11/2024 12:00:00 AM
Supervisor - Contact Center
- Hackensack Meridian Health
-
Neptune, NJ
- Description: Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients ...
- 6/10/2024 12:00:00 AM
Supervisor, Contact Center
- Travis Credit Union
-
Vacaville, CA
- Contact Center Management is responsible for ensuring outstanding and professional member service via Contact Center cha...
- 6/9/2024 12:00:00 AM
Onsite Contact Center Representative 1
- Our Community Credit Union
-
Shelton, WA
- As a Contact Center Representative, you and your team will provide OURCU's members with high-quality member service via ...
- 6/9/2024 12:00:00 AM
Contact Center Supervisor
- State Bank of India (California)
-
- The State Bank of India (California) offers a competitive compensation based on experience and benefit package which inc...
- 6/8/2024 12:00:00 AM
Supervisor, Contact center
- Global Payments, Inc.
-
Columbus, GA
- Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our p...
- 6/8/2024 12:00:00 AM
Lead Senior Manager Software Engineer - Contact Center (Senior Manager - Remote Eligible)
- Capital One
-
Aylett, VA
- Plano 1 (31061), United States of America, Plano, TexasLead Senior Manager Software Engineer - Contact Center (Senior Ma...
- 6/8/2024 12:00:00 AM
Lead Senior Manager Software Engineer - Contact Center (Senior Manager - Remote Eligible)
- Capital One
-
Bedford, MA
- Plano 1 (31061), United States of America, Plano, TexasLead Senior Manager Software Engineer - Contact Center (Senior Ma...
- 6/8/2024 12:00:00 AM
About Alabama
Alabama (/ˌæləˈbæmə/) is a state in the southeastern region of the United States. It is bordered by Tennessee to the north, Georgia to the east, Florida and the Gulf of Mexico to the south, and Mississippi to the west. Alabama is the 30th largest by area and the 24th-most populous of the U.S. states. With a total of 1,500 miles (2,400 km) of inland waterways, Alabama has among the most of any state.
Alabama is nicknamed the Yellowhammer State, after the state bird. Alabama is also known as the "Heart of Dixie" and the "Cotton State". The state tree is the longleaf pine, and the state flower is...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Supervisor jobs
$37,376 to $56,983
Most Popular Cities in Alabama for Outbound Contact Center Supervisor Jobs
What does an Outbound Contact Center Supervisor do?
Outbound Contact Center Supervisor in Lafayette, LA
All employees are part of one team and all supervisors are supes of that team.
February 13, 2020