Outbound Contact Center Manager jobs in Utah
Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Outbound Contact Center Manager jobs
Specialist II, Contact Center Outbound Calling
- Salt Lake Community College
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Salt Lake, UT
FULL_TIME
-
Acting as an ambassador for Salt Lake Community College, this position entails making outbound calls to current, past, and prospective students of Salt Lake Community College. Specialist will work in the late mornings through early evenings as part of a team that will utilize provided call lists to make outbound calls and encourage registration for classes.Essential Responsibilities and Duties
Callers will be trained and will need to provide basic answers to questions about registration, financial aid, academic advising, transcripts, and other core SLCC Student Affairs functions.
Along with making 150-200 outbound calls per day, callers are required to accurately record call results. Accuracy is essential in these call results as call data is used to plan future campaigns and review student feedback based on these calls.
Hours for this position are somewhat flexible, but will fall somewhere in the range of 10am – 7pm. Ideal candidates can work 5 hours per day Monday-Friday.The most essential duty of the position is to make outbound calls to encourage students to register for classes and accurately record call responses.Essential Responsibilities and Duties Continued Minimum Qualifications
Specialist will also answer general questions regarding registration processes and refer students to other appropriate college resources as necessary.
Effective communication, teamwork, reliability, accountability, trustworthiness with personal information, and punctuality are all essential to the position.
This role will help with Contact Center Inbound call queue during College rush periods and when Inbound team members take vacation.Previous experience with inbound and/or outbound call centers and phone queue software.Preferred Qualifications
High School diploma or equivalent.Previous experience in higher education.Knowledge, Skills & Abilities
Bilingual (Spanish) preferred.
Associates DegreeAbility to communicate effectively on the phone for several hours at a time.
Ability to record student data outcomes accurately.
Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College.Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities.Non-Essential Responsibilities and Duties Special Instructions
Ability to work both on-campus and from home.The role is fully remote and must have access to a quiet place to work with reliable internet. Successful candidates must reside in the state of Utah when starting the role and throughout the working time.SLCC HighlightsSalt Lake Community College is Utah’s largest open-access college with the most diverse student body in the state. We proudly educate 45,000 students pursuing degrees in 100 programs across 8 areas of study, and Utah’s fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students’ lives to strengthen its surrounding communities. SLCC employees work at 11 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.FLSA SLCC Information
Salt Lake Community College seeks and values contributions from each community member and welcomes new and diverse perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation come about when diverse voices can speak and collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving diverse students and being a model for inclusive and transformative education.Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.
SLCC is a participating employer with Utah Retirement Systems (“URS”). In addition to URS, SLCC offers several other retirement account options.
This position may require the successful completion of a criminal background check. - 1 Month Ago
Business Development Sales Manager
- Contact Center Hiring
-
American Fork, UT
OTHER
- Job Details Job Location: American Fork In Office - American Fork, UT Salary Range: $40,000.00 - $60,000.00 Salary/year DescriptionThis is a fully onsite position at 792 East 280 South American Fork, ...
- 6 Days Ago
Contact Center Supervisor (Remote)
- TechOp Solutions International
-
Salt Lake, UT
FULL_TIME
- TechOp Solutions is seeking contact center leaders with excellent communication skills, supervisory experience, and a drive to bring excellence to their operating environment.Strong candidates will be...
- 2 Months Ago
Contact Center Agent (PT)
- Goldenwest Branding
-
Logan, UT
PART_TIME
- WHO WE ARE Goldenwest Credit Union is a premier non-profit financial cooperative providing exceptional member service to our members in Utah and Idaho. Our employees earn a guaranteed base wage, annua...
- Just Posted
Contact Center Specialist
- Goldenwest Branding
-
Washington, UT
FULL_TIME
- WHO WE ARE Goldenwest Credit Union is a premier non-profit financial cooperative providing exceptional member service to our members in Utah and Idaho. Our employees earn a guaranteed base wage, annua...
- 3 Days Ago
Contact center specialist
- Salt Lake Community College
-
Taylorsville, UT
FULL_TIME
- Job Summary Acting as an ambassador for Salt Lake Community College, this position entails making outbound calls to current, past, and prospective students of Salt Lake Community College. Specialist w...
- 1 Month Ago
Outbound Contact Center Manager jobs at Popular Companies
Contact Center Manager
- Catapult Solutions Group
-
- Operations Analysts examine the workings of an organization to offer solutions to problems and develop procedures for be...
- 11/9/2024 12:00:00 AM
Contact Center Manager
- ARAMARK
-
Cleveland, OH
- **Job Description** Aramark Healthcare+ is seeking a Call Center Manager at Cleveland Clinic supporting the regional hos...
- 11/8/2024 12:00:00 AM
Contact Center Manager
- Professor Gatsby's Heating and Cooling
-
Berlin, NJ
- Are you a master communicator, ready to take on any challenge? Can you lead with ease and precision? If so, look no furt...
- 11/7/2024 12:00:00 AM
Call Center Manager
- Jazz Home Services
-
Pleasanton, CA
- Overview: OPPORTUNITY TO WORK FOR A BUSINESS THAT WAS VOTED A SAN FRANCISCO BAY AREA TOP WORKPLACE! CUSTOMER SERVICE MAN...
- 11/7/2024 12:00:00 AM
Contact Center Manager
- Equity LifeStyle Properties, Inc.
-
Biloxi, MS
- With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long an...
- 11/6/2024 12:00:00 AM
Contact Center Manager
- APLA Health
-
Los Angeles, CA
- Job Details Job Location Baldwin Hills - Offices - Los Angeles, CA Salary Range $28.03 - $35.55 Hourly Description POSIT...
- 11/6/2024 12:00:00 AM
Call Center Manager
- Larkin Employment Agency Inc
-
New York, NY
- Seeking Call Center Manager Women’s Health Similar experiences are a must Pay and excellent benefits
- 11/6/2024 12:00:00 AM
Contact Center Manager
- Vanguard
-
Wayne, PA
- As a Workplace Contact Center Engineering Manager, you will lead a team of engineers dedicated to designing, implementin...
- 9/9/2024 12:00:00 AM
About Utah
Utah is known for its natural diversity and is home to features ranging from arid deserts with sand dunes to thriving pine forests in mountain valleys. It is a rugged and geographically diverse state that is at the convergence of three distinct geological regions: the Rocky Mountains, the Great Basin, and the Colorado Plateau.
Utah is one of the Four Corners states, and is bordered by Idaho in the north, Wyoming in the north and east; by Colorado in the east; at a single point by New Mexico to the southeast; by Arizona in the south; and by Nevada in the west. It covers an area of 84,899 sq mi ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$114,062 to $153,583
Most Popular Cities in Utah for Outbound Contact Center Manager Jobs
What does an Outbound Contact Center Manager do?
Outbound Contact Center Manager in Orlando, FL
Outbound call centers are designed to reach out to customers or prospects to provide information on a new product or service, follow up on recent purchase, or remind your customers of an upcoming appointment.
January 09, 2020
Outbound Contact Center Manager in Syracuse, NY
Automated management of outbound calling campaigns provides a powerful tool for streamlining those critical, high volume business processes.
December 19, 2019
Outbound Contact Center Manager in Racine, WI
Skills-based routing and reporting of inbound and outbound phone, email, and web chat.
December 30, 2019