Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
S&B CONSULTING GROUP, LLC
RESPONSIVE, RESOURCEFUL, AND RESULTS
As a headhunting firm, we are different from your stereotypical “employment agency". We only recruit the best candidates for each company’s specific employment needs. Furthermore, we make sure the candidate’s style and the company’s culture are a perfect match.
Client will provide Full Relo
Must have
Job Responsibilities
Function Overview: Today, you might be working closely with business partner to develop strategic systems and applications to meet the needs of the business. Tomorrow, you'll lead partner teams in the deployment planning for projects and operations. And, you might work with Partner teams to track and insure deployments are completed on time and within budget. You may also report status on project activities and budgets with GIS and business leadership.
All your information will be kept confidential according to EEO guidelines.