Operations Director directs and manages the day-to-day activities of an organization's operations, typically through subordinate operations managers. Implements company policies, procedures and initiatives. Being a Operations Director evaluates and enhances current operational systems. Monitors performance against operational goals and develops reporting and auditing processes used to analyze operational effectiveness. Additionally, Operations Director coordinates operations with other functions. Requires a bachelor's degree. Typically reports to a director. The Operations Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Operations Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Title: Senior Director- Call Center Operations
Location: Tampa FL
We are seeking an experienced and strategic Senior Director of Call Center Operations to oversee and manage multinational call center operations. The ideal candidate will have a proven track record of successfully leading and coordinating call center teams in different geographical locations, driving operational excellence, and ensuring a seamless customer experience.
Key Responsibilities:
Qualifications:
Required Competencies