Mortgage Collection Manager jobs in Florida
Mortgage Collection Manager manages a team of collectors and supervisors who limit collection portfolio losses and delinquencies. Trains and staffs collection associate team. Being a Mortgage Collection Manager evaluates delinquent loans and determines foreclosure status. May assist in developing strategies to limit foreclosures, repossessions, etc. Requires a bachelor's degree. Additionally, Mortgage Collection Manager typically reports to a director. The Mortgage Collection Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Mortgage Collection Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Mortgage Collection Manager jobs
Mortgage Collection Counselor
- Essex Mortgage
-
Ocala, FL
OTHER
-
Job Description
Essex mortgage is hiring for our Collector position to assist our Servicing Department! We are looking to bring on a friendly, self-motivated, team player who seeks the opportunity to grow and learn.
Job Summary
Responsible for collecting payments for the Servicing division along with general servicing duties. This includes communication with our borrowers in a collection call center environment along with office admin/clerical duties.
Essential Duties- Inbound and outbound calls to collect payments
- Strengthens the customer relationship by effectively identifying customer needs, resolving issues and providing a customer experience that creates an exceptional experience
- Meet all Daily, Weekly and Monthly call performance targets/metrics (e.g. answer time, abandon rate) as set forth by management
- Answer borrower calls and verify account information provided through servicing system validation in compliance with all data privacy regulations
- Accurately responds and educates borrowers on inbound service inquiries
- Identify borrower’s request/inquiry through effective listening skills
- Maintains borrower records and updates customer account information
- Follow and deliver scripted campaigns to the borrowers for determining proper transfer workflow to appropriate departments
- Maintain quality customer service at all times by following all company established protocols Articulate service options and resolutions to Essex borrowers
- Provide pertinent feedback/information to supervisors upon request
- Print and stuff servicing letters
- Administrative duties as assigned
- Perform other duties as assigned
- Two years’ collections experience in collection call center is preferred
- Mortgage industry and/or Financial Services experience is a plus
- Experience on a mortgage servicing platform is a plus
- Ability to build rapport quickly to convert inquiries into proper transfers to departments/agents for resolution
- Bilingual skills are a plus
- Ability to handle high volume of phone calls
- Ability to multitask and effectively manage time
- Ability to communicate effectively – both in verbal and written form
- Desire to take personal responsibility to complete tasks and solve problems
- High school diploma or its equivalent
- Excellent organizational skills and strong work ethic
- Ability to remain professional even under strenuous situations
- Be able to empathize with a customer and take ownership of an issue
- Intermediate in Microsoft Office programs (Word, Excel, PowerPoint)
- Word processing (speed and accuracy)
- Internet software
- Use typical office equipment (computers, fax, phones, copiers, scanners, projectors, etc.)
Essex Mortgage is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran status, disability or any other characteristic protected by law.
Job Type: Full-time
Salary: $16.00 - $19.00 per hour - 11 Days Ago
Mortgage Collection Counselor
- DATA MORTGAGE INC
-
Ocala, FL
OTHER
- Job Details Job Location: Ocala, FL Office - Ocala, FL Salary Range: $16.00 - $19.00 Hourly Job description Essex mortgage is hiring for our Collector position to assist our Servicing Department! We a...
- 16 Days Ago
Service BDC Manager
- THE COLLECTION
-
Coral, FL
FULL_TIME
- At THE COLLECTION, we provide a level of professional service that truly sets us apart from the rest. Our employees are a valuable resource and an essential part of why we are able to provide our cust...
- 2 Days Ago
Producing Mortgage Branch Manager
- Motto Mortgage Home Team
-
Wesley, FL
FULL_TIME
- Opportunity Awaits: Join Our Dynamic Mortgage Team! Are you ready to take the next step in your mortgage career? Join our high-performing real estate team in Wesley Chapel, Florida, as an Inside Loan ...
- 3 Days Ago
Mortgage Sales Manager
- Iconic Mortgage Corp.
-
Miami, FL
FULL_TIME
- UP TO $15,000 SIGINING BONUS & AGGRESSIVE COMPENSATION PLANS! Company Profile: Iconic Mortgage Corp is a government licensed national lender based in Miami, Florida with operations that extend all ove...
- 1 Month Ago
Mortgage Branch Manager Producing
- Castle & Cooke Mortgage
-
Jacksonville, FL
FULL_TIME
- Ready to Take Your Mortgage Lending Career to New Heights? At Castle & Cooke Mortgage, where we're not just building strong futures for our clients but empowering YOU to thrive and grow your business ...
- 13 Days Ago
Mortgage Collection Manager jobs at Popular Companies
Collections Manager
- Cypress HCM
-
Mason, OH
- Responsibilities: Lead and oversee a proficient team of collectors and customer service representatives to attain collec...
- 6/11/2024 12:00:00 AM
Collections Manager
- Complex Community Federal Credit Union
-
Odessa, TX
- This position will require work onsite at our Odessa, TX headquarters. We're looking for an extraordinary person with a ...
- 6/10/2024 12:00:00 AM
Collections Manager
- Craft Recruiting
-
Great Neck, NY
- We are innovators and problem-solvers committed to reshaping the small business finance industry. Founded on the belief ...
- 6/10/2024 12:00:00 AM
Collections Manager
- Grayson Search Partners
-
Carol Stream, IL
- Seeking a Collections Manager. The collections Mangager is a key member of our management team by facilitating effective...
- 6/9/2024 12:00:00 AM
Collections Manager
- Crowell & Moring
-
New York, NY
- Job Description Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and A...
- 6/9/2024 12:00:00 AM
Collections Manager
- Forge Search
-
- We are partnering with a rapidly growing, privately held company here in Greenville, SC looking to hire a Collections Ma...
- 6/7/2024 12:00:00 AM
Collections Manager
- MATHESON
-
Irving, TX
- Collections Manager will be responsible for all aspects of credit and collections policy and procedures adherence for th...
- 6/7/2024 12:00:00 AM
Collection Manager
- Leidos
-
Charlottesville, VA
- Description The National Security Sector within Leidos is seeking a Collection Manager to support our customer and work ...
- 4/9/2024 12:00:00 AM
About Florida
Florida (/ˈflɒrɪdə/ (listen); Spanish for "land of flowers") is the southernmost contiguous state in the United States. The state is bordered to the west by the Gulf of Mexico, to the northwest by Alabama, to the north by Georgia, to the east by the Atlantic Ocean, and to the south by the Straits of Florida. Florida is the 22nd-most extensive (65,755 sq mi or 170,300 km2), the 3rd-most populous (21,312,211 inhabitants), and the 8th-most densely populated (384.3/sq mi or 148.4/km2) of the U.S. states. Jacksonville is the most populous municipality in the state and the largest city by area in th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Mortgage Collection Manager jobs
$73,253 to $107,768
Most Popular Cities in Florida for Mortgage Collection Manager Jobs
What does a Mortgage Collection Manager do?
Mortgage Collection Manager in Albany, GA
However, FHA has the most lenient guidelines on collections and charged off accounts.
January 30, 2020
Mortgage Collection Manager in Clearwater, FL
If selected, you’ll work in our fast-paced call center, locating and contacting homeowners across the country to collect past-due mortgage payments.
December 01, 2019
Mortgage Collection Manager in Gastonia, NC
If you have a collection account that’s a few years old, you’ll want to dig a little deeper.
December 23, 2019