Merchant Chargeback Analyst jobs in California
Merchant Chargeback Analyst is responsible for investigating and reversing credit card charges disputed by the account holder. Processes refunds to the merchant or cardholder; Tracks chargebacks and refers fraudulent activity to the appropriate department. Being a Merchant Chargeback Analyst may require a bachelor's degree. Typically reports to a supervisor or manager. The Merchant Chargeback Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Merchant Chargeback Analyst typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Recently Added Merchant Chargeback Analyst jobs
CHARGEBACK ANALYST
- Live Nation Worldwide, Inc.
-
Beverly, CA
FULL_TIME
- Job Summary: THE TEAM The Chargeback Team is a vital part of Ticketmaster’s organization. We minimize potential chargeback losses. Research and develop chargeback cases by requesting proper documentation. In addition, request supplementary information that corresponds with payment processers, outlets, credit card companies and customers to build dispute cases to recover funds. Recovering funds and preventing fraud from occurring is a principal of what we do, while ensuring that our Fans are happy and get the tickets they want! THE JOB Chargeback Analysts play a critical role at Ticketmaster both domestically and globally. We’re looking for that Rockstar team player, someone who isn’t afraid to do the work! Someone who has passion for improving processes and identifying trends. Using your chargeback experience, you’ll evaluate each dispute to research and resolve it based on bank regulations and rules for both US & International transactions. You’ll be responsible for daily processing of chargeback claims, assisting with researching fraud and chargeback trends, and resolving disputes for all card brands. The ideal candidate(s) will demonstrate a clear understanding of payments, including fraud prevention & chargebacks to help develop and drive strategies for the future. You’ll be able to assist in projects to implement new processes which can help to reduce fraud and chargeback exposure. Advise supervisor and management on credit card fraud prevention related problems, programs, and concerns and make recommendations to improve operations, anti-fraud processes and system enhancements. Work with peers and leadership by communicating the fraud trends and sharing ideas and information. It all begins with outstanding talent joining our team, and it all begins with you! BENEFITS & PERKS Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits: HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs) YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets WEALTH: 401(k) program with company match, Stock Program Reimbursement FAMILY: New parent programs & support including caregiver leave and infertility support CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings OTHERS: Volunteer time off, crowdfunding network WHAT YOU WILL BE DOING Examine the evidence or case that has been submitted, using the acquirer/systems dispute resolution management guidelines to assess each claim's viability and potential recovery Handle all incoming chargebacks, claims and retrievals by providing compelling and supporting documentation for all card brands Responsible for research and resolution of disputed charges while meeting required timeframes and guidelines with little to no follow up. Review and analyze sales data and documentation to determine the legitimacy of disputes and make recommendations for resolution that includes issuing refunds or processing manual charges. Monitor chargeback and dispute trends and patterns, and provide regular reports to management on key metrics and insights Effectively use all available tools, both internal and external platforms, as it relates to payment processors Communicate with fans and financial institutions to gather information and documentation related to disputes, and maintain accurate records of all chargeback and dispute-related activities Resolves issues in accordance with approved policies and procedures while preserving confidentiality of sensitive information Collaborate with internal teams, such as customer support, finance, and compliance, to gather information and provide support for chargeback investigations WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) 2 years of fraud prevention and/or chargebacks related to CNP credit card fraud / finance or bank related experience is required Experience and working knowledge of credit card and chargeback processing as well as Visa/MasterCard regulations. Strong analytical skills, with the ability to review and analyze significant volumes of documentation and transaction data Excellent communication and organizational skills, with the ability to communicate effectively with card holders, internal teams, and processors Knowledge of industry regulations and policies related to chargebacks and experience with industry legislation and procedures pertaining to chargebacks Detail-oriented and organized, with the ability to manage multiple tasks and priorities in a fast-paced environment Ability to work independently and as part of a team, and collaborate effectively with cross-functional teams YOU (BEHAVIOURAL SKILLS) Strong communication is essential in establishing work culture and patterns in an office space or a similar environment. Listening and the ability to follow instructions are especially important. Paying close attention to what others communicate and asking follow-up questions to fully understand the situation. Time Management- the organization and execution of your work to complete tasks on time. Enhancing your performance to achieve your desired goals with less effort and more effective strategies. Juggling act of various things to help you increase productivity and have a better work-life balance. Accountability- Take ownership of understanding your role, your goals and responsibilities. Comprehending and accepting the roles, goals and responsibilities of those around you so you can work effectively with others. LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team. Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent. Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive. EQUAL EMPLOYMENT OPPORTUNITY We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis. HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. ---------- The expected compensation for this position in California is: $21.32 USD - $26.65 Hourly **Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California applicant might be paid. It assumes that the successful candidate will be in California or perform the position from California. Similar positions located outside of California will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California Law, a potential new employee’s salary history will not be used in compensation decisions. LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.
- 4 Days Ago
CHARGEBACK ANALYST
- Ticketmaster
-
Beverly, CA
FULL_TIME
- Job SummaryTHE TEAMThe Chargeback Team is a vital part of Ticketmaster’s organization. We minimize potential chargeback losses. Research and develop chargeback cases by requesting proper documentation...
- 5 Days Ago
Chargeback Analyst
- Fashion Nova
-
Vernon, CA
FULL_TIME
- ABOUT US Fashion Nova is an inclusive fashion-forward and trend-driven apparel and lifestyle brand that celebrates all dimensions of confidence. We use our platform to spread positivity with brands fo...
- 19 Days Ago
Retail Cheese Merchant
- Oxbow Cheese & Wine Merchant
-
Napa, CA
FULL_TIME,PART_TIME
- Oxbow Cheese & Wine Merchant is hiring Cheese Team Members! The position also includes food prep, register service and more. Wine and beer knowledge helpful. These are a full or part time positions an...
- 18 Days Ago
Merchant
- Mission Valley Bank
-
Burbank, CA
FULL_TIME
- Job Summary Merchant Bankcard Acquisition Sales Representative is responsible for acquiring new merchant business customers through networking and developing business relationships. This position will...
- 5 Days Ago
Merchant
- Pepsi Beverages Company
-
Santa Maria, CA
FULL_TIME
- Great Pay. Great Benefits. Growth Opportunities. $68,016 / year Commission / Target Pay FULL TIME DAYS Servicing Paso Robles / Atascadero / Templeton Area* Benefits Medical, vision and dental Company-...
- 9 Days Ago
Merchant Chargeback Analyst jobs at Popular Companies
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- Advanced Recruiting Partners
-
Smyrna, GA
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-
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Credit Chargeback Analyst
- AMISEQ
-
Plano, TX
- Job Description: Ability to process manage high volumes of exceptions dispute cases in an accurate and timely manner. An...
- 6/10/2024 12:00:00 AM
Chargeback Analyst
- US Tech Solutions
-
Franklin Lakes, NJ
- Duration: 6 months+ Job Description: This position requires a minimum of 1 year of experience in commercial contracting ...
- 6/9/2024 12:00:00 AM
Chargeback Analyst
- Ajanta Pharma USA Inc
-
Bridgewater, NJ
- Ajanta Pharma USA Inc., located in Bridgewater, NJ is engaged in the sales and marketing of generic drugs. It is a subsi...
- 6/8/2024 12:00:00 AM
Chargeback Analyst
- Motion Recruitment
-
Plano, TX
- Our client, a leading accounting and finance software company is actively hiring a Chargeback Analyst to join their team...
- 6/8/2024 12:00:00 AM
Chargeback Analyst
- Fashion Nova
-
Los Angeles, CA
- ABOUT US Fashion Nova is an inclusive fashion-forward and trend-driven apparel and lifestyle brand that celebrates all d...
- 6/8/2024 12:00:00 AM
About California
California is a state in the Pacific Region of the United States. With 39.6 million residents, California is the most populous U.S. state and the third-largest by area. The state capital is Sacramento. The Greater Los Angeles Area and the San Francisco Bay Area are the nation's second and fifth most populous urban regions, with 18.7 million and 9.7 million residents respectively. Los Angeles is California's most populous city, and the country's second most populous, after New York City. California also has the nation's most populous county, Los Angeles County, and its largest county by area, S...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Chargeback Analyst jobs
$41,401 to $50,195